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WoW XPS missing extras
I order my M1730 for the extras:
The Dell XPS M1730 portable system includes many extras or
'loot' geared toward World of Warcraft players. These products and
extras include:
* World of Warcraft character including your armor and weapons
* World of Warcraft Beta Club Key Card with a key to future World of Warcraft beta tests
* World of Warcraft and The Burning Crusade Collector's Edition Account Upgrade Certificates
* Exclusive desktop background artwork and screensavers
* Additional loot like the World of Warcraft Behind the Scenes
DVD, soundtrack, novels, strategy guides, trading cards and more
* Golden Ticket by FigurePrints.com
* Warcraft-themed backpack, t-shirt and mouse pad
I never received the CE upgrade, Beta Club card and Golden ticket.
I called first before ordering and was told that the promotion was still going on and my order will be faster if I ordered online which I did. I even asked the person that called me for the confirmation of the order if the promotion was still going on and he said yes. I have called number of times gotten stuck in the ping pong game of Customer Service to Tech to Sales. I'm stuck and fed up 15 phone calls number of email CS on the website suggested by the phone cs person. I've looked at the Blizzard CS forums and I'm not the only one with this problem. Can someone help me or do I have to return it?
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- My problems its been over 30 days and still no luck. Blizzard says I need to get with Dell but no the count is 16 phone calls and no signs of the problem being fixed. I get transfered from CS to Tech to CS to XPS CS to Sales to CS. Why would Dell make a promotion that they can't control.Message Edited by mateb3 on 09-06-2008 06:29 AM

cisconetdude
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Posted September 6th, 2008 03:00