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Trust as far as you can throw!
Dell Support, what a total joke! The amazing thing is that the mangers at Dell Support seem to think that they are pulling a fast one on their paying patrons.
As a owner of several Inspirons, Dimensions, Jukeboxes, and now Axim, I have been happy to this point with Dell's products. But now that I have a problem, I am seeing the other side of the coin. Sure Dell can attempt to claim good support if they deny any real support for their products.
All I was after was a simple "How-To" problem on my new Axim. "How do I play mp3s on my Axim X30?" But since Dell refuses to support their products even if they are bought new, I am stuck searching for the web for an answer. HOW PATHETIC!!! This a Dell product sold as new and Dell doesn't have the foundation to support it. Money's not that tight. Or maybe it is for Dell. Do the stockholders know yet????
I guess the leeson to learn here is that even a good company with good products goes bad without good support. Is this a beginning of the end for Dell?
Dr.Knowitall
101 Posts
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Posted March 1st, 2005 06:00
After reposting your same post 5 times, you still have yet to tell us what exactly happened. Apparently they must have refused support, so how about giving us the scoop?
dareme262002
73 Posts
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Posted March 1st, 2005 14:00
you also probably got transferred to the wrong department. i will give you another number to try. remember that these tech support agents are trained in specific departments like you axim, printers , computers and you have to make sure your dialing the right number.1-800-822-8965 ext 33732 try that and be happy
What a recent education I have received from these boards!
Dell Co. has made a policy to deny support for any products that aren't directly purchased from them. Rediculous!
As Pres/CEO of my latest venture, I could never stop supporting a product that has my company name fastened to it. Dell is lining its pockets with the money it makes from the lack of support it gives.
All I was after was some help with my new AximPDA. B since Dell has no record of my service tag being sold with my name, I am left to scower the web for helful people. Unbelievably Rediculous!!
dareme262002
73 Posts
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Posted March 1st, 2005 15:00
did you by any chance purchase under a company or any other name if you post the service tag number you may have a moderator look it up.
@outfox wrote:
What a recent education I have received from these boards!
Dell Co. has made a policy to deny support for any products that aren't directly purchased from them. Rediculous!
As Pres/CEO of my latest venture, I could never stop supporting a product that has my company name fastened to it. Dell is lining its pockets with the money it makes from the lack of support it gives.
All I was after was some help with my new AximPDA. B since Dell has no record of my service tag being sold with my name, I am left to scower the web for helful people. Unbelievably Rediculous!!
Well were and how did you buy this Axim??? Dell does not ship products out to resellers that I know of. So everything is bought directly from them. If you purchased this item from someone or some company that bought a large quantity of things then you should have that person/company transfer ownership to you or use there name when looking/calling for support. Your statements are totally false and misleading. Dell does supply support for the registered owner of ALL of the things they sell.
If for some reason you can't contact the person/company you purchased this unit from and can't have them transfer ownership to you then that is YOUR PROBLEM. NOT DELLs.
@Ed C wrote:
@outfox wrote:
What a recent education I have received from these boards!
Dell Co. has made a policy to deny support for any products that aren't directly purchased from them. Rediculous!
As Pres/CEO of my latest venture, I could never stop supporting a product that has my company name fastened to it. Dell is lining its pockets with the money it makes from the lack of support it gives.
All I was after was some help with my new AximPDA. B since Dell has no record of my service tag being sold with my name, I am left to scower the web for helful people. Unbelievably Rediculous!!
Well were and how did you buy this Axim??? Dell does not ship products out to resellers that I know of. So everything is bought directly from them. If you purchased this item from someone or some company that bought a large quantity of things then you should have that person/company transfer ownership to you or use there name when looking/calling for support. Your statements are totally false and misleading. Dell does supply support for the registered owner of ALL of the things they sell.
If for some reason you can't contact the person/company you purchased this unit from and can't have them transfer ownership to you then that is YOUR PROBLEM. NOT DELLs.
Dell does have resellers.
Dell DFS also sells USED dell.
Dell small business resellers are quite prevalent.
I recently asked Dell about warranty and support from Reseller vs Dell directly.
They informed me that my Gold support Comes from Dell and it doesnt matter where I got the product as long as it was an authorized Dell Reseller.
I have no issues with my Dell reseller or my onsite Dell Gold support.
You get what you pay for and if you dont you get the lawyers to sort it out.
Thats why they are called support contracts.
Ghanima
117 Posts
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Posted March 1st, 2005 06:00
i bought this portable brand new as well as 2 other dimensions [as gifts], and i've gotten support from them, quite recently infact [ a week ago]...? the support i got from about 5 different ppl now [5 different cases] have been so impressive - im looking at getting a Precision. Im not sure what your initial problem is but it sounds as though you got the ol' run around.
what happened exactly??