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ewandougie
11 Posts
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11971
July 9th, 2009 11:00
Studio 1537 DVD Replacement
Hi,
My Studio 15 needs a CD/DVD Drive Replacement (A TSST Corp one) , I called dell and they will replace it, but they want me to send the laptop to then (unacceptable for a student, and also they have lost my friends laptop with his degree work) they attempted to convince me to buy some form of a call out package, that I could not afford as I am a student, I asked if they would send me that part to fit myself, as I am an trainee Avionics Engineer (Aviation Electrical Engineering,) but they would not budge on the issue. Does anyone know why this is? If not would it be possible to deliver it to a high street repair shop i.e PC World, as they sell dell laptops would they do a Warranty repair on it.
Also here is a you video on the specific problem, I got messages from people who had Identical problems, and had the same problems getting it looked at.
http://www.youtube.com/watch?v=X6pM_bobVoo
Thanks
Ewan Douglas
Some parts such as RAM, hard drive, keyboard, etc. are considered customer-replaceable - others aren't. Given that replacing the optical drive requires removing the palmrest assembly, they likely consider it non-replaceable by the customer.
Simple:
If you want it replaced on-site, you buy the on-site warranty. Otherwise, you ship the system to Dell. Both warranties are available and it was your choice to take the cheaper one.
If you're worried about your data, keep the hard drive when you send the system for repair - and if you don't have a backup, make one. Leaving the only copy of your data on a single hard drive is complete foolishness - it's not a matter of whether a hard drive will eventually fail, but when.
ewandougie
11 Posts
222
0
Posted July 9th, 2009 11:00
The data is backed up on a server, I just cant see why they are unable to simply send the part to me, thats all.