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Posted September 20th, 2012 00:00
Hi dgal32,
Please help understand few details about the computer.does this happen on all DVDs?
we can update the firmware to resolve this please let me know the Drive ID.
I recommend running diagnostics on the computer which will analyse the situation.
I have provided a link below to run diagnostics on the DVD drive.
From the above link select "Component" scroll down to "Optical" and click on Run Diagnostics.
Awaiting your response!
932
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Posted September 24th, 2012 13:00
It's a Sony CDRWDVD CRX850E
932
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Posted September 24th, 2012 13:00
And yes, it happens on all DVDs
932
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Posted October 3rd, 2012 05:00
Hi dgal32,
I regret for the dealy in response.
Update DVD firmware from the below mentioned link:www.dell.com/.../inspiron-e1505
- Download and unzip the CRX880A_KD11.zip into your desktop.
- In “CRX880A_KD11” folder, please search for the “Windows” folder.
- In “Windows” folder, please make sure you have the administrator right, and double click on “SONY CRX880A_KD11.EXE”
- Click on “Update” button. This may take as long as two minutes. Please wait for the process to complete.
- You should see “Update Successful.”
- Please re-boot your computer clicking “Yes”.
Now try using DVD drive and check if the issue persists.
Awaiting your response!
932
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Posted October 4th, 2012 00:00
When I click on SONY CRX880A_KD11.EXE, it says no compatible device is detected.
957
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Posted October 4th, 2012 06:00
Hi dgal32,
If you have active warranty, you can contact me directly by clicking on my user name, add me as your friend, and send me the system service tag, phone # with address.
Warranty status: http://www.dell.com/support/troubleshooting/us/en/19/Index?c=us&s=dhs&cs=19&l=en&t=warranty
Awaiting your response!
957
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Posted October 4th, 2012 22:00
I'm not comfortable giving over my service tag. There has to be another way you can help me. thanks
957
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Posted October 6th, 2012 04:00
Hi dgal32,
The service tag helps me to take the case forward from here; it allows me to understand the system clearly. Please private message the service tag. Be rest assured this information would be kept confidential.
Awaiting your response!
640
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Posted October 6th, 2012 19:00
Now the sound on the whole computer, not just DVD is scratchy and garbled. It happens with computer sounds, music, dvds, and online audio and video. PLEASE HELP!!
dgal32
31 Posts
1333
1
Posted October 10th, 2012 08:00
After updating and then reinstalling all the sound drivers, I did a hardware test and found that there was nothing wrong with the sound card. After doing a system restore, the issue is now fixed. Thank you to everyone who tried to help.