
UNSOLVED
V
valeriupernes
2 Posts
0
35099
April 27th, 2012 00:00
Solved HDMI problem with Dell L702x
Hi,
There is a hardware solution to the HDMI problem with Dell XPS 17 (L702x).
The problem: No output on HDMI.
Details: The laptop won't output to HDMI. The laptop's screen is connected to the CPU video module. The external monitor is connected to the NVIDIA GPU. The problem is that with a faulty I/O board, the monitor will use the Intel video module. Which is wrong.
The solution: call Dell are replace the I/O board. But first, eliminate other issues:
1. Re-install Windows to ensure it's not a OS problem.
2. Re-install original Dell drivers, even if they are old. (Install first the on-board Intel driver, than the NVIDIA driver).
3. Test with new and Beta drivers.
4. Test the HDMI cable with another computer.
5. Test the monitor with other computer. (Try to reset the monitor to default settings).
6. Check HDMI connectors.
7. Call Dell support, ask for a new I/O board.
Important: After re-installing Windows and Intel drivers, disable from Intel Video menu > Power > On battery > Power Conservation Features and change to 60Hz.
Important: If NVIDIA GPU is not used during certain app (game, 3D) check NVIDIA panel > Manage 3D settings > Program settings > Select an app, than choose NVIDIA GPU. For extra features, search NVIDIA Inspector and apply custom settings.
Responses (4)
Solutions (0)
valeriupernes
2 Posts
2233
0
Posted May 16th, 2012 06:00
Hello,
I had the same issue. Worked fine with HD TV, but not with HD monitor. If you have a Dell Next Business Day assurance, you can call them to pick the laptop and replace the I/O board, the next business day.
First, try to:
- check HDMI cable on another PC/Monitor
- check Monitors with other cables
- check and install latest drivers from nVidia/IntelThen call Dell.
redjetisme
2 Posts
2233
0
Posted June 13th, 2015 19:00
Hi, Replying on an old post. Yesterday I started facing similar issue where my XPS 17 worked for a few minutes with BenQ EW2440L monitor before refusing to connect. However it does continue to connect happily with my HDTV via amplifier. Both connections are via HDMI. None of the things I tried so far worked (different cables, drivers). An Inspiron laptop connects seamlessly (it just has Intel HD built in card whereas XPS 17 has nvidia 550) with this monitor. Any suggestions please?

BigGtheKing
7 Posts
2233
0
Posted May 15th, 2012 22:00
Hi valeriupernes
I am having HDMI issues with my XPS17 3D (L702x) It works with my oldest TV a TEVION 32" but completely refuses to work on my HANSPREE xV 37" or my LG 22" (M228WD). It completely refuses to detect the other 2 TV's. I have tried 2 HDMI cables these make no difference at all still the same 1 TV works.
So it does work on my installation BUT is very picky to say the least. Any ideas where to start?
Regards
Graham