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SmartStep 200N Overheating (NOT playing games)
Hi everyone
Well not recently, my laptop has been overheating. Like burn my thigh overheating and than it shuts down. I'm only using WinAmp, powerpoint and internet explorer. It gets really hot and turns off. This is not only for me. I have 2 more friends on campus that have the same problems and their angry about it as well. They bought it the same time as me, August 2002. It has worked perfectly since October 2003. NOW. What can i do to fix this problem? I've been very busy with school, and i need my laptop for lectures and school in general. I also bought the CompleteCare thing. Can i just return it to get fixed? BUt how long will it take? I'm waiting till the x-mas holiday, but than it will probaly be WAY too busy and i might not get it back till like after January. I need it badly for finals... Please help me before the laptop explodes from overheating or some other defunct. case.
This is so frustrating. What do you do if other people warranties are up? My 2 friends 1 year warranty are done, but luckily i still have my CompleteCare.
Matt
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AquariaGuy
2 Posts
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Posted November 25th, 2003 13:00
But won't it negate my warranty? I still have 3 years, and i don't want to ruin that $300 because i opened it? Do you know about that?RaphFromTheSout
9 Posts
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Posted November 25th, 2003 16:00
you're right ! my warranty was finished in 3 months, and I was very upset of this situation.
Now I could understand if you prefer to send back your laptop to Dell Technic support.
Good luck
p0rsche911turb0
1 Message
456
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Posted November 28th, 2003 04:00
Hi,
The instructions in the link on the bottom for the dust removal on the fan apply to the 250N. I also have a 200N that also shuts down automatically i beleive due to overheating. Are the steps to remove the plastic part, keyboard, and metallic part in order to get to the heat sink the same for the 200N? There is no plastic part, it seems, that will reveal any screws to take off the keyboard. If anyone can give me advice, it would be greatly appreciated, since phone tech support at Dell is horrible. I couldn't understand the supporter, who was stationed in the Phillipines. I mean since Dell is a top company, why would you set up tech support stations in countries like India and Phillipines to save labor costs? You are earning a solid revenue already. Ahhh, the problems of corporate America. Anyways, any advice regarding the dust removal/shutdown/or methods to unveil the heat sink would be appreciated.
Thanks
Omar
Dallas,TX
*lol* matt i can't believe i found u on this..
but arggg! i've been trying to use my comp the past week and it shuts down after less than 2 hours!!
i've also been trying to use my new burner, but my laptop freaking overheats and shuts down half way thru burning.. and i don't have RW disks, only R disks, so .. it screws up.. i don't even know if i'm using the right programs, i've tried to burn like 4 disks now and NONE of them work properly! ie. CD's don't work in my CD player and my DVD's aren't even compatable to my DVD player(??) .. i need to figure this out before sunday, because i need to know whether or not i should return my burner! =o(
neways i'm going to fone up dell tm and possibly try taking apart the laptop??? i'm scared i'm going to screw it up tho! *cross my fingers* it all works out by the end of this weekend
oh yes. if anyone knows if the steps for the 250N are the same for the 200N, please reply! thankx!
*trace*
- You are not the only one! I am an international student studying in Canada! I blew a painfully earned 3000 Canadian dollars on a dell Smartstep 200N. All I can say is I am never, ever, ever buying a dell computer again! Never again! It keeps shutting down due to heating problems, it has been sent back thrice for the same problem, and it comes back only to act up again after one or two weeks! Award winning sales service! For Pete's sake!...... Who gives these awards? I am tired of it, about ready to chuck it out the window!
Micheal Dell..............I would honestly like a replacement system, or my hard earned money back!

RaphFromTheSout
9 Posts
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Posted November 25th, 2003 12:00
just check this link Mystro823 and your problem will be solve
http://delltalk.us.dell.com/supportforums/board/message?board.id=SS-portGH&message.id=1574
See Ya