UNSOLVED
same *** 7 beeps black screen
Frist of all what is up with the password..... one lower one upper one number one symbol..and ten to twenty in length... really someone will heck into my account?
Ok last night my PC ran fine ... then this AM 7 BEEPS and a black screen......
I bought this in Sept of 2010 i believe .... the issue I have is I called DELL 2 different times...... one lady want me to pay $129 just to get the started to figure it out...... NON REFUNDABLE really....... nice
Then I called an hour or so later to a another dell support hoping for other better help..... this guy say the info I gave him doesnt match me???!!!! The other lady took my info and knew it was out of warranty and never questioned me about it not being mine....... FREAKING crazyyyyy
He wants me to go on dell site and switch info on the PC
So I have to change the motherboard as told from above........
My question to DELL is where is the REAL help here...... Yes they should repair the issue as it is DELL HARDWARE ISSUE.... as the PC I have to has NEVER been dropped.....and has anti virus etc protected.......
HOW can a BILLION dollar company treat CUSTOMERS like this????? Kind of hoping they turn into GATEWAY....... WHERE is GATEWAY products at now.........HMMMMMMMMMMMMMMMM
Thank you for the vent !!!!
DELL-Ravi Ch
Moderator
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7112 Posts
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Posted November 1st, 2013 01:00
Hi 5ha,
7 Beeps on startup on a Inspiron M5030 means a processor failure. I’d suggest that you follow the steps mentioned below and check for issue resolution.
- Switch off the computer.
- Disconnect the AC adapter from the system.
- Remove the battery from the computer.
- Press and hold down the power button for 15 seconds.
- Then connect back all the peripherals and check if you are able to turn on the system.
In addition please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select ‘Send private message’.
Please reply me with the results.
I have the unfortunate situation of owning a Dell Inspiron M5010 Laptop. Only 2 and a half years old. $1000 computer.
It will not boot up and gives the 7 Beep error. I had it checked by BB where I bought it
and they changed the coin memory Battery , Ram and ports check out OK. Cost $60
BB advise the Mother board is defective. I spent the better part of 2 hours on the
phone directly with Dell Customer Service and their out of Warranty Tech Support departments.
They were unwilling to give any Support or any sort of discount on having the Mother Board replaced. They wanted $300 to replace the Mother Board and $50 shipping each way.
What idiot would pay $400 to replace a mother board on a 2 year old computer.
I can buy a new one for that. I believe a new mother board is about $150 to $200 + shipping.
Customer Service would not even give a discount on shipping me a new mother board, when Dell fully knows that their Mother Boards are DEFECTIVE.
Look up Dell 7 Beep error on internet and on the Dell website for all the other people out there that have the same problem with this exact computer and other Dell models.
Everyone is complaining about the same problem, Dell have threatened to remove all my posts.
This is the second Dell laptop in 6 years to quit working.
I'll NEVER BUY ANOTHER DELL COMPUTER
DELL-Ravi Ch
Moderator
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7112 Posts
419
0
Posted October 27th, 2013 22:00
Hi 5ha,
Sorry for the frustration you gone through. Please let me know the system model so that I could provide you the correct troubleshooting steps to fix the issue.