On July 16th I was told by Dell that they would send me a new hard drive for my Insperion 1525 that was covered under warrenty.  My warrenty was to expire on the 20th.  This is the third time in 1 and 1/2 years my hard drive crashed.  They asked if I wanted to update my warrenty.  I said no becuase i was not happy with the product.  NOW it has been a week since they told me they were sending the hard drive that was covered under warrenty and I STILL HAVE NOT RECEIVED IT.   Not only that but now they want to charge me for calling to find out why I didn't get it!!!!

What can I do?  Any ideas out there?