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Ashton Nemdhari

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18 years ago

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5131

October 24th, 2008 17:00

new xps errors how do i fix?

i just got a dell xps syaytem  on mondaythe following are a few problems ive had so far

 

1) internet exploroer will randomly open 70000 windows and not stop i have to restert to stop it

2) internet explorer will sometimes just close for no reason

3) the touch pad will go crazy ( only happened once)

4) the computer will restart on its on when i leave it for a while and go do something else. ( only happened 2wice

5) tv tunner will not work

 

Do i need to run the backup disk and re install windows or are there ways to solve this without doing that?

any help

any one hve the same problems

  • Signal2Noise

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    Posted October 24th, 2008 17:00

    If that laptop were mine I would definitely reformat the HDD and re-install the o/s. Then grab the latest drivers from Dell's site.
  • TheRealFireblad

    4 Apprentice

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    4639 Posts

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    Posted October 25th, 2008 10:00

    Welcome to the forums :smileyhappy:

     

     

    It sounds like your system is riddled with spyware... and possibly the odd virus as well!?

    What on earth have you been doing in the few days you've had it, to get it in that kinda state :smileysurprised:

     

    Anyways... I agree with the above. 

    Use the OS DVD to restore the laptop to how it was when you first received it, and for goodness sake get some decent anti spyware installed (i.e. Spyware Terminator, Ad-Aware 2008, Spyware Blaster, Spybot S&D etc etc)!

  • X3lectric

    2 Intern

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    146 Posts

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    Posted October 25th, 2008 11:00


    @Ashton Nemdhari wrote:

    i just got a dell xps syaytem  on mondaythe following are a few problems ive had so far

     

    1) internet exploroer will randomly open 70000 windows and not stop i have to restert to stop it

    2) internet explorer will sometimes just close for no reason

    3) the touch pad will go crazy ( only happened once)

    4) the computer will restart on its on when i leave it for a while and go do something else. ( only happened 2wice

    5) tv tunner will not work

     

    Do i need to run the backup disk and re install windows or are there ways to solve this without doing that?

    any help

    any one hve the same problems


    1) What machine have you got theres a million different XPS models...

     

    2) you say "internet exploroer will randomly open 70000 windows and not stop" mate you have been infected with a virus trojan/malware you are now and exclusive meber of a botnet which means someone is using your computer and connection and masking it so you cant tell whats going on.

     

    3) again Virus/trojan/malware infections can cause erratic behaviour with all programs/sofware and sometimes will even affect hardware.

     

    4) Computers restarting on its own accord is definetly point to general issues caused by massive infection sometimes they wont boot at all depend what type of virus/trojan spyware etc you have.

     

    5) same again same again.

     

    Internet crashing with no reason is quite normal on vista sp1 I reported that as a bug MS is working hard on ignoring me...

     

    Solution re-install windows as you have been advised on previous post by Signal2Noisethough I can add that depending on your laptop there may be more up to date drives available then the ones provided on Dell site if you happen to have the XPS M1730 my signature point to such places and the drivers a overall stability/performance of machine is 30% better than with the original drivers dell provide.