Actually i have the same problem (beside my problem with the display) and told the Service-Team by telephone.

So, as some more people might face this problem in the future, it might turn into a general issue. And maybe by luck it will turn into a known issue some day with full support and a fix.

Next week my Studio XPS 13 will be serviced by a technician and maybe he knows some fix for this issue by then.

Best regards, Mario Pietzsch

Same problem here. So afr, DOA with first unit. Inoperable status lights on second. Now your problem

It seems that there are MANY Studio XPS owners having this same issue but  so far Dell has not done anything about it, or at least I can't find any "fix".

But  this seems to get the buttons working again. Unplug power cord while laptop is running. Do not shut it down, but instead, hold power button until it shuts off (not go into sleep  mode). Wait 10 seconds, press power button and restart the laptop and the touch buttons should work. At least this is what I have done.

The touch button will just stop  working  for no apparant reason. I have not been able to figure out why they just  stop all of a sudden. But  when I did a search, Dell had  no  helpful info but  on another, reliable forum, somone posted the above  procedure and so far it's works everytime the buttons stop working.

Dell can't you guys seem to get this issue  resolved. I have read on your  site that your  support people don't know why this happens and they are telling people to  send the laptop back. I wish I  would have  bought  a different brand  of laptop. I'm VERY unhappy with my Studio XPS 13.

I flashed my bios and I updated wireless driver from manufacturer (NOT dell) and my problem with touch buttons seems to have been cured. (Cross my fingers)

It looks every owner of studio xps 13 has the same problem i have it.

Please GaryReger, could you tell us how did you do your fix and who is the manufacturer and the website.

is there any solution for this yet. mine is almost two weeks old and it's got the same problem. please dell help the people who help you grow. who patronize you. this is my 4th dell computer and i also have your dell dj30. please resolve this issue please listen to our crys.

I have had this issue on my Studio xps13 for over a month since I have had it.  Dell support tried to remotely to fix.  They did everything I did, uninstall, repair, install... nothing.  It did work one day by surprise.   The TSR is running but don't know the issue why it can't work.

Dell, are you reading these??

My Studio XPS 13 is 2 Month old now.

I reinstalled Windows twice now and tried BIOS versions A04 to A06 - No difference.

Well, there IS a difference indeed: With BIOS A05 and A06 the fan is running ALL the time, which makes it rather anoying loud. I bought a SSD for a silent system and due to the termic issue they simply let the fan run at 30% all the time......:emotion-3:

The freezing is happening once and a while quite frequently.

Simple solution. Press the ON7OFF button and wait for 5 seconds. the turn it back on and hope. If it freezes again, restart again till it works......

Bought me a new Desktop Graphiks card today...will return to my desktop soon......

I have found that the bios update has improved things, although not fully corrected the problem.  The other thing i have noticed is that the problem only seems to occur when the laptop isnt plugged in.  Come on dell, there are so many of us having this issue - sort it out.  If you havent yet resolved it please at least shed some light on what the issue is - is it hardware conflict? A driver conflict?

Even if you could release a temporary work-around - say a little program we can run to "reload" it until you have a patch to completely fix it.

Hey, maybe we should just hope someone will come on here and acknowledge you are aware of this problem let alone fix it.

hey dell any update on this issue. are you even reading our posts? what is the use of this forum if you don't even care to acknowledge the issue let alone fix it. i think that is why people are making the switch. i still don't want to but if this is not resolved in the near future i might.