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redhatfunk

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22 years ago

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July 18th, 2004 05:00

just another sad story

Okay, its summer break. I'm going on vacation and I decide to take my Dell laptop with me. Everything goes fine until the point when I take it out of its protective case. As I pull it out I notice a black plastic piece hit the floor. Hmm thats odd, I think and reach down to pick it up, set it on a stand and forget about it. A day later I go to place my wireless card in my laptop and surprise, it wont go in. I realize that that plastic piece was the ejectory device used in the PCMCIA slot and that the internal seems bent in in the metal a bit. I figure this shouldn't be to much of a problem, as it should be covered under my warranty and I just put the plastic piece in a plastic bag, and store my laptop in its case for the rest of the vacation. When I get home(I'm moving in a couple weeks from this point) I decide I'll wait until I move to get it replaced to avoid shipping complications. So I move, contact dell support, and recieve an e-mail saying that the warranty doesn't cover "accidental" damage, but they would be glad to repair out of warranty for around a 260$ base charge :O

So I'm 4 weeks away from college(Clemson University where a laptop with wireless access is required) and I'm faced with two options. I can either be incredibly overcharged for what should be a simple repair or I can buy a USB wireless adapter to haul around with me. Either decision is going to cost me a bit.

I keep getting recommendations to bring it into a computer repair shop but I'm figuring that since this is really just a case of broken plastic and bent metal that they wouldnt really be able to help me.

(A third option would be to try and ebay the laptop and buy a new one which might also result in indeed, more money)

So I'm torn on what to do, any advice?
  • mattcowger

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    Posted July 18th, 2004 05:00

    Options 3: Go after dell a little more. Convience them it wasn't accidental.
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    Posted July 18th, 2004 15:00

    In an interesting twist I had my brotherinlaw work with it and simply bend a piece of metal over(warranty voiding? maybe, I dont care). Now I can fit my card in perfectly, I just have to work to get it out.

    Was a bit troubled there for a while.
  • TheGreyOne

    1 Rookie

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    Posted July 20th, 2004 00:00



    @redhatfunk wrote:
    In an interesting twist I had my brotherinlaw work with it and simply bend a piece of metal over(warranty voiding? maybe, I dont care). Now I can fit my card in perfectly, I just have to work to get it out.

    Was a bit troubled there for a while.

    If the piece truly "just fell out" - then it wasn't accidental or customer induced damage.

    Unfortunately, the quality of tech support received through email is worse than that from the phone based reps - in reality, if you ever want anything done right, you're going to have to call Dell, not email them.

    However, it is now too late - since the metal has been bent back into place, and any close inspection by the person repairing the system would reveal this, the repair would now definitely not be covered.

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    Posted July 20th, 2004 02:00

    BS on the "not covered"...

    If you have the time to give them the grief, they'll fix it...

  • Ed C

    2 Intern

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    Posted July 20th, 2004 09:00

    Really I don't know what your problem is but if the metal piece got bent and that is what caused the plastic piece to fall out or the palstic piece was forced some how causing the mental part to bend then you some how caused the metal piece to get bent. Metal does not just bend on it's own nor does a piece of plastic just brake. it must be forced in some way for it to bend or brake. If you don't have complete care what do expect Dell to do about it. I for one am happy they are not fixing it. You decided not to get complete care when you purchased the notebook and then you treated it in a rough way causing damage and think Dell should fix it. Ha Ha

    Have a nice day.

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    Posted July 20th, 2004 14:00

    I'm 90% sure it wasn't my problem considering I cradle it like a baby and store it in its protective case whenever I'm not using it or its not charging. Its not a problem now though because of metal reworking but unless there was a family member messing with things, it was only a small protrusion of metal and very well could be forced over from the plastic piece braking.