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Aliasghar25
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December 10th, 2011 15:00
Issues with dell software
Hi all,
I have a studio 1558 laptop. when I install a dell software, after several weeks, this software dose not work and I have to reinstall it.
this problem appears in programs such as dell support center, dell dock, quick set, Bluetooth software and IDT audio control panel.
Can anyone say that what is the problem?
Thank you very much...
Philip_Yip
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Posted December 11th, 2011 14:00
Yes it is a result of these programs, they have likely messed up a great deal of things. I would recommend not using them. CCleaner and its complementary program Defraggler are much superior. I think your Kaspersky should be fine.
Also since you have used them I would recommend doing a clean install of Windows. You can use the Dell factory restore to do this or you can reinstall manually (which I prefer). I have wrote a guide for performing a clean install of Windows Vista/Windows 7. You may find it below.
Philip_Yip
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Posted December 10th, 2011 16:00
Sorry I don't understand, how does it not work? i.e. what is broken, any error messages or it doesn't launch or it runs extremely slow or?
All software or specifically:
• Dell Quickset?
• Dell Support Centre?
• Dell Dock?
Give us more information on what the problem is so we can better help troubleshoot it.
Aliasghar25
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Posted December 10th, 2011 16:00
It,s exactly my question! what is the problem?
Philip_Yip
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Posted December 10th, 2011 16:00
What is the problem?
Aliasghar25
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Posted December 11th, 2011 08:00
Yes, you are right, I am sorry.
some of mentioned software entirely have disappeared and even their directory on the hard have decayed. some other just don't lunch automatically and I have to run them manually.
thankyou for your attention...
Philip_Yip
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Posted December 11th, 2011 09:00
Okay a few other questions, this shouldn't be happening.
1. Are you using any Registry Cleaners? These generally promise to speed up your PC and to fix things. However although you pay money for them they ultimately break everything. Examples of such programs are TuneUpUtilities, SpeedUpMyPC. This problem seems typical of such programs. The only one I would recomemnd in this category is CCleaner (which is free) and hasn't broken anything for me.
2. What security software(s) are you currently using? It could possibily be a Malware/virus.
Secondly you mentioned it happening to IDT Audio also, this is not a Dell program, does the problem occur with other non-Dell programs?
Aliasghar25
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Posted December 11th, 2011 15:00
Thank you...:)
Aliasghar25
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Posted December 11th, 2011 13:00
1. Yes I am. Two programs are running for registry cleaning: TuneUpUtilities & UnibluePowersuite.
Okay, I will not use these programs for cleaning the registry again and will download CCleaner for this purpose.
2.The only security software is running on my system is "Kaspersky Internet Security 2012".
I think you are right and the problem is because of the registry cleaning programs I used.
I wish it will be solved.
Thankyou for your patience and help. very very much...:)