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jmorsman

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jmorsman

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October 11th, 2008 14:00

How do you remove a cd that wont eject form a dell 1530 slot load computer?

  I would like to know how to remove a cd from a Dell xps 1530 computer when it will not eject. I have had the computer for a total of 24 hours and have used it for about 8 of them so far. The cd drive loaded and ejected a grand total of three cd's before it refused to give them back after loading. The drive does try to eject them but for some reason will not, it will also print an error message to the screen telling me that it can not eject the media.

   I had some reservations about purchasing a computer with a slot load cd device for this reason. Allthough it is a nice idea mechanical things will fail and can be a pain for the user. Now, is there a way to repair this problem easily or can I replace the drive with the same model personally. The thirty minutes it would take me to replace the drive at my leasure would be better than the days of shipping a computer in for repair and then waiting for it to return.

 

 

Thanks for any help

Jeff

 

  

  • Thereal-dbk4297

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    Posted October 11th, 2008 15:00

    Hello,

    This page might be of help.

    And/or you may have to contact Dell you replace the faulty CD drive under warranty.

    edit:

    You can ask Dell to send the new drive to you for self install.

    End edit

    Message Edited by Thereal-dbk4297 on 10-11-2008 09:24 AM
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    Posted October 11th, 2008 22:00

    If you still could not get the disc removed, contact Dell to have your optical drive replaced.
  • jmorsman

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    Posted October 13th, 2008 20:00

    Thanks for the help, I am probably going to have to send it in for repair. I also decided to see if the trick in the first answer would work in my wife's car. She also has a slot load cd player that has no manual eject hole and decided to keep the cd. Both were unsuccessful attempts at retrieving cds. 

     

    Again thanks for the help

    Jeff

  • TheRealFireblad

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    Posted October 13th, 2008 22:00


    jmorsman wrote:


    I am probably going to have to send it in for repair.




    Assuming you got an on-site warranty with it Jeff, you don't need to send it to Dell.  Dell will send a tech out to you ;)