Hello,

I have had issues with my Dell Inspiron laptop since it was about 6 months old. But I had always been able to pretty much resolve the problems. 

Well, about a few months ago I would intermittently get a pop up that said: The Display Driver has stopped responding but has recovered. 

I would Google and Google and search all over for a solution but I was never able to find a solution. 

Then what seemed to be all of a sudden my screen would stop responding altogether and the computer would run very slowly. 

I put it aside and bought a new laptop. Well, last night I signed into the Dell because I wanted to very much transfer all of my files to Dropbox that hadn't uploaded for some reason. 

But just as I had opened the Pictures folder and had clicked on Dropbox everything disappeared. 

The only thing on the screen was the blue-green color I chose in the Personalization section of the Control Panel. 

I have never seen the "blue screen of death", the laptop powers up no problem, the battery is charging and it connects to the internet. 

I wonder if the graphics card needs to be replaced - if the RAM needs to be reseated ... as it once fell off the ottoman I work from - if the motherboard is dead or if it needs new RAM. 

As far as I know all the Drivers are up to date and oddly they all say that the Devices are working properly... ??

Oh, also .... I did a Dell System Scan and two things Failed ... The Advanced System Memory and the Advanced Pattern Test. I cannot seem to find specific info about these two topics.

If I didn't need my files so badly I wouldn't care about fixing it but I have about a year worth of graphics that are not backed up any place else. I know, I know... stupid. 

Any ideas? What would be the best way to get my files? I have a friend that owns a computer sales and repair shop. Do you think he can get my files for me? Or am I out of luck? 

Thanks so much in advance for your time and efforts to help me!! Much appreciated!!

Kara