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D800 locks up
This has been an intermittent problem but is now getting worse - happens several times a week now. I've a D800 with WinXP updated to latest MS recommendations. At times it will just lock up - screen freezes but retains last image, no keyboard input, no disk activity. Only option is to remove both batteries and disconnect from power then reboot but of course all work is lost.
First thing, is this a problem others have seen? Secondly, is it likely to be a hardware problem or software?
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Posted May 26th, 2004 16:00
Post your system configuration and someone may be able to offer more specific suggestions. I've never had to take my battery out.
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Posted May 28th, 2004 00:00
You don't have to take hte battery out. Holding the power button down for approximately 15 seconds will turn any system off. Unless there's a problem with the power button. I'd do like the previous post recomended and run diags on the full system, eliminate the hardware possibilities and then start on the software. Ram and hard drive are common devices causing lockups like that.
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Posted May 28th, 2004 12:00
Thanks to all for the advice. Couple of questions:
1) is there an easy way to get the system config? My setup sounds much like 'Famous' but 1Gb memory, 60Gb HDD that I remember.
2) re [You can hit F12 at the Dell screen and run the diags.]: how do I get to the 'Dell screen'?
Thanks,
Tony.
(BTW, seems to be happening almost daily now so probably hardware?)403
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Posted May 28th, 2004 12:00
@kormath wrote:
You don't have to take hte battery out. Holding the power button down for approximately 15 seconds will turn any system off. Unless there's a problem with the power button
I have to disagree. Although my D800 has never done it, I've seen several laptops lock up such that all power sources had to be removed (including the battery). No matter how long you hold the power button, they will not turn off when they are in this condition.405
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Posted May 28th, 2004 13:00
Config (that I can see :) )
Latitude D800, 1.60GHz, Pentium M, 15.4 WUXGA
BIOS: Dell Computer Corporation A02 04/25/2003
600 megahertz Intel Pentium M, 8 kilobyte primary memory cache, 1024 kilobyte secondary memory cache
1024 Megabytes Installed Memory
HITACHI_DK23EA-60 [Hard drive] (60.01 GB)
NVIDIA GeForce4 4200 Go (Dell Mobile)
Intel(R) PRO/Wireless LAN 2100 3A Mini PCI Adapter
Windows XP Professional Service Pack 1 (build 2600)
(remembered that I'd picked up Belarc Advisor from crucial.com!)402
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Posted May 28th, 2004 13:00
Do you have the paperwork from when the D800 was ordered? You could get config info from there. You can also get most of it from Device Manager or right clicking My Computer and selecting Properties.405
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Posted May 28th, 2004 16:00
If you look in Device Manager, do you see any exclamation points or question marks? Its probably a long shot, but some types of conflicts would show up there.405
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Posted May 28th, 2004 16:00
Nope - all okay. Just noticed I'm on A02 rev of BIOS - I'll look into trying A03 later tonight.
Cheers,
Tony.359
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Posted May 28th, 2004 17:00
Whoa!! I had no idea it was up to A09!!!!! I'll have to go check it out. Thanks for the heads up.
Tony
Allowiches
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Posted May 25th, 2004 14:00