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XPS 600 constant blue screens
I recently got a new Dell XPS 600 and whenever I install applications from the internet (which I know do not contain viruses spyware etc.) when I restart I usually get a blue screen and have to start from last good configuration. This is a brand new pc and is acting strange. What the blue screen says at the moment eludes me but it is along the lines of check your memory and disconnect any new hardware things to that extent. Can anyone tell me or help me with something I'm doing wrong? Thanks in advance guys!
Message Edited by Ppppp333 on 01-27-2006 11:14 PM
- OK I got the numbers off of the blue screen. It told me to check my memory cache and then at the bottom it said Technical Information *** STOP:0x0000008E (0xc0000005, 0x805BDOBDC, 0xF79D59F8, 0x00000000) Not sure what all this means but any help would be much appreciated. I'm not extremly good with computers so any explanation about what I can do to stop seeing this error would be great.
- To eliminate one or more of your downloaded applications as the source of the blue screens, go to Start | Run and type msconfig in the run box and press Enter, then go to the Start Up tab, then uncheck every application listed and click Apply and then Close, then reboot when prompted and if you can boot to the desktop normally then you know one (or more) of the applications is problem. To find out which one, repeat the procedure to get back to the Start Up tab and put a check in one box, then Apply and Close and reboot. If you can boot OK, then keep repeating placing a check in one box at time and rebooting, etc, until you encounter the blue screen, thereby identifying the culprit program.If unchecking all boxes and rebooting doesn't stop the blue screen, just re-check all boxes and reboot, then power down. The following is a test for failed memory. Open the case and remove all but the one stick of RAM in the 0 bank, then power up again and see if it will boot normally. If it doesn't, power down again, remove the one stick of memory and put another memory stick in the 0 bank slot and keep repeating this process until the system boots, thereby identifying the failed stick of RAM/memory. If the blue screen persists after having tested with one stick of RAM at a time, then post back and we'll try something else.
- Something else to consider. Is the current configuration of software still the out of box? If so please be aware some of the software in the initial install from factory is questionable at best. Corel and quicken border on virus activity. Remove some of these and then try to install the other software you wanted.. I know Spy-Bot does conflict with some programs anyway, and can be rough on legit software, let alone some of these bloatware programs. Goodluck
As per Microsoft Web-Page - http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315335
•One or more of the random access memory (RAM) modules that are installed on your computer are faulty.
•The RAM configuration is incompatible with Windows XP.
First thing to do is open the case up and make sure the RAM is seated corretly. Gently press down on the top of the sticks. Failing that, call Dell's Tech Support and advise them of the first segment of the error message (0x0000008e) & that you have used Microsoft Knowledge base to track it too this.
:wavey:- I just bought a new XPS 600 and got it a week ago and this is happening to me as well. Whenever I try to download anything, be it from disc or the internet, of a fairly large size. It would also happen at random times as well, like during the middle of a virus scan. I happened during the installation of BF2, and WoW. And when I finally got working versions of both on my comp, during the dling of their patches.In the end I had to spend about 5 hours total on the phone with tech support, and they are just going to send me a new one. When I told them about the blue screen technical info as well, they said it was a problem with the RAM. But everything I tried, reseating, and testing each piece didnt help.So my best advice to you is this, call tech support, they will make you go through a few different things, everything from reseating to reformatting. But eventually, if none of that works, they will probably just tell you to call customer care and get an exchange. Unless it has been over a month, then I dunno.
- OK So I tried the uncheck applications thing and couldnt pinpoint any problems there. I tried pressing down on the ram which also didn't help. So I'm going to try calling dell support and see if they can help me out or see if I can get a new one. Thanks for the tips guys. If you get anything else keep them coming.
Did you try this as suggested?
The following is a test for failed memory. Open the case and remove all but the one stick of RAM in the 0 bank, then power up again and see if it will boot normally. If it doesn't, power down again, remove the one stick of memory and put another memory stick in the 0 bank slot and keep repeating this process until the system boots, thereby identifying the failed stick of RAM/memory.
Ppppp333
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Posted January 28th, 2006 03:00