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WRXDave

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20 years ago

W

WRXDave

9 Posts

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19070

December 8th, 2005 16:00

USB Keyboard disconnects on GX280s

I have had multible problems with GX280s losing the connection to thier keyboard. However, I have never atcually SEEN this happen. my customers always say they reboot or they unplug the keyboard and then plug it back in. Anyone else had this problem with the 280s?
~Dave
  • B

    bhelms100

    6 Posts

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    Posted December 10th, 2005 17:00

    We too are having problems with usb keyboards . Only solution that has worked is to put in an third party USB controler board and run the keyboard from it. Wish Dell had a fix for this. Also Dell will sell you an addon card so that you can add ps/2 ports to your machine.
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    vjr61170

    2 Posts

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    Posted December 15th, 2005 15:00

    Constantly.  Spacing front and back only advances one space a time so you have to keep pressing the keys.  Then user will lose the KB entirely having to reboot to get it back.  If anyone's aware of this including Dell, I'd love a fix. 
  • W

    WRXDave

    9 Posts

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    Posted December 15th, 2005 17:00

    I'm going to order a few third party USb cards. I'll tell ya'll how those work out.
    ~D
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    vjr61170

    2 Posts

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    Posted December 15th, 2005 18:00

    We installed belkin 4-port usb hubs in the meantime but the keyboard are still being reported with problems although less.
  • A

    apdynes

    4 Posts

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    Posted February 28th, 2006 14:00

    Were having the exact same issue on 4 GX280's.  The USB keyboards just stop responding and the user has to unplug it and plug it into another USB port.  Then it works fine for days or weeks.  Completely random.  Bois and all drivers are up to date.  Hopefully a Dell tech can see this and offer something other then sinking more money into the PC's with add on cards.
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    WRXDave

    9 Posts

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    Posted February 28th, 2006 17:00

    We are still having the same issue. However, we have remedied the problem with the Belkin USB cards. Yeah, they cost 20 bucks but they work like a charm. I'd be much happier if they would solve the problem with the Gx270s boards blowing up. I'm having at least one a week for the past 6 months.
    ~D

    Message Edited by WRXDave on 02-28-2006 01:14 PM

  • I

    iBC2

    3 Posts

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    Posted March 13th, 2006 15:00

    I'm in the same boat with six production machines with constant problems (GX280)!!!  Wish I'd seen these issue prior to buying DELL.
  • DA

    Dirk-at-Berlin

    1 Message

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    Posted March 18th, 2006 05:00

    We have also the problem, which the keyboards switch themselves off.
    Windows announces in its event announcement:

    Windows 2000 SP4: Event ID: 1
    The driver has detected that this HID keyboard has bad firmware. It is issuing redundant report packets.


    Why??

    Dell exchanges in each case the keyboards for this problem?  

     
     
  • W

    WRXDave

    9 Posts

    56

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    Posted June 21st, 2006 16:00

    There is a BIOS update for the GX280s. I've installed it a few places and it SEEMS to be doing the trick.
    ~David

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