On your Applications CD in \apps\dsc\support\metdrvr OR if you install Dell Support Center the driver will automatically be installed; the e-support button is useless if DSC is not installed, since what it does is open DSC! If you do install DSC I recommend the latest revision from Downloads for your Dell; it is a big improvement over what ships on the CD.

Bill Snyder

The Unknown device is probably the E-Support Button (located under the power button)...As for your system lockups during the shut down, well you can thank Microsoft and their "fabulous" Windows ME (there are patches for the shut down problem on the MS website but don't hold your breath)...

hope this helps
ls

The "e" button eh? That very well could be it since all the real stuff is accounted for. Are there "drivers" for this thing so it goes away?

That did the trick. Funny thing is the folks on the other end of Resolution Assistant said they didn't know and that I shouldn't worry. They are now 0 for 2. They could not resolve an issue with the computer hanging on restart (this right out of the box 3 days ago). Played chit chat for over an hour to no avail. Did a format and complete reinstall in less than 30 minutes. Problem solved except Dell's little button pops up as an unkown device. Sort of Ironic :-)

I did the exactly the same thing with the same results . The Support button caused the "Unknown Device" error . The WinME hanging shutdown problem is seemingly resolved with BIOS A07 . Looks like a hardware conflict between USB mouse and PS/2 Keyboard . Keep checking the download website .
Paul