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opti_per_Plexed
6 Posts
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62230
November 23rd, 2005 19:00
Thermal Event
I have an Optiplex GX270. I am experiencing the following problem:
a: during the boot procedure (after signon) the machine will do a complete power outage.
b: when I restart I get this message "Alert!" Previous shutdown due to Thermal Event.
I have checked the Dell website and the microsoft website without success. Has anyone had this happen? Any suggestions as to cause (fans are clean)? Where is the message being generated from (OS, BIOS)?
Thanks for any help
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phimuskapsi
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132 Posts
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Posted November 25th, 2005 14:00
The motherboard you will get will not have these issues anymore :-) They have since replaced the capacitor supplier with a good one. I know it's a pain though isn't it?opti_per_Plexed
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Posted November 25th, 2005 14:00
Thanks for your advise. I followed your inspection suggestions and sure enough......yukkkkkkkkk!
New mobo on order....(new & revised... :( yeah sure))
Anyway thanks a bunch.
phimuskapsi
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Posted November 25th, 2005 14:00
Normally I would agree with you but the 270 has serious motherboard issues that lead to thermal events
@phimuskapsi wrote:
Normally I would agree with you but the 270 has serious motherboard issues that lead to thermal events
In addition, opti_per_Plexed may check by opeing the case cover and see if capacitors re in bulge stage. cap is another common case u may find in gx270.
yours,opti_per_Plexed
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Posted November 26th, 2005 08:00
Thanks for all of your suggestions and help,
New mobo on order, the caps where ............. Yukkkkkkkkkkkkk.
Thanks again
Gavin Rehkemper
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Posted January 16th, 2006 12:00
Thanks for all the help from this post . . . I had the exact same problem. New mobo is on order.phimuskapsi
2 Intern
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132 Posts
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Posted January 16th, 2006 12:00
Paymax you didn't read high enough I recommend checking the caps. I wish Dell would do something more about this. I had to Dispatch 22 techs for our customers for 270 failures. We had 2 entire restaurants down due to this error.phimuskapsi
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132 Posts
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Posted January 16th, 2006 13:00
I get them next buisness day with the extended warranty. No muss, no fuss.

phimuskapsi
2 Intern
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132 Posts
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Posted November 23rd, 2005 20:00
I believe that when the caps go bad that the power lvl to the CPU fan is drained and it can't keep up with the heat. I have diagnosed and repaired 100 of these units so far with 95% being this exact problem. The other test is to put your hand near the back and see if the fan is blowing at all.
Either way you are gonna need a part