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opti_per_Plexed

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21 years ago

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62230

November 23rd, 2005 19:00

Thermal Event

I have an Optiplex GX270. I am experiencing the following problem:
 
a: during the boot procedure (after signon) the machine will do a complete power outage.
b: when I restart I get this message "Alert!" Previous shutdown due to Thermal Event.
 
I have checked the Dell website and the microsoft website without success. Has anyone had this happen? Any suggestions as to cause (fans are clean)? Where is the message being generated from (OS, BIOS)?
 
 
Thanks for any help 
  • phimuskapsi

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    Posted November 23rd, 2005 20:00

    Ah yes the GX270...IMHO one of the worst HW releases by Dell. Dell when maufacturing the motherboards used capacitors that were manufactured incorrectly by a 3rd party supplier. This is very easy to diagnose. Open your case and look near the heatsink/fan area you will see cylinders that have an 'X' on top. If ANY of these are swollen or have orange stuff on top then you need a new mobo.

    I believe that when the caps go bad that the power lvl to the CPU fan is drained and it can't keep up with the heat. I have diagnosed and repaired 100 of these units so far with 95% being this exact problem. The other test is to put your hand near the back and see if the fan is blowing at all.

    Either way you are gonna need a part
  • paymax

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    Posted November 24th, 2005 11:00

    Itseems to be cpu fan problem. Normally, it is caused by cpu fan that cant work with it .

    yours,
  • phimuskapsi

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    Posted November 25th, 2005 14:00

    The motherboard you will get will not have these issues anymore :-) They have since replaced the capacitor supplier with a good one. I know it's a pain though isn't it?
  • 428

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    Posted November 25th, 2005 14:00

    Thanks for your advise. I followed your inspection suggestions and sure enough......yukkkkkkkkk!

    New mobo on order....(new & revised... :( yeah sure))

     

    Anyway thanks a bunch.

     

  • phimuskapsi

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    Posted November 25th, 2005 14:00

    Normally I would agree with you but the 270 has serious motherboard issues that lead to thermal events
  • paymax

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    Posted November 26th, 2005 04:00



    @phimuskapsi wrote:
    Normally I would agree with you but the 270 has serious motherboard issues that lead to thermal events





    In addition, opti_per_Plexed may check by opeing the case cover and see if capacitors re in bulge stage. cap is another common case u may find in gx270.

    yours,
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    Posted November 26th, 2005 08:00

    Thanks for all of your suggestions and help,

     

    New mobo on order,  the caps where ............. Yukkkkkkkkkkkkk.

     

     

    Thanks again

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    Posted January 16th, 2006 12:00

    Thanks for all the help from this post . . . I had the exact same problem. New mobo is on order.
  • phimuskapsi

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    Posted January 16th, 2006 12:00

    Paymax you didn't read high enough I recommend checking the caps. I wish Dell would do something more about this. I had to Dispatch 22 techs for our customers for 270 failures. We had 2 entire restaurants down due to this error.
  • phimuskapsi

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    Posted January 16th, 2006 13:00

    I get them next buisness day with the extended warranty. No muss, no fuss.