Just venting my frustration!!! I ordered a Dimension E310 n 4/8 and recieved it on 4/17. I got the regular monitor because I didn't want to pay $170 for the flat upgrade. Anyway, included with my computer was a Dell catalog with the words "Thank You for your order" on the cover. My mother-in-law is looking into buying a computer for my cousin who (who is going off to college in the fall) and I started looking in the catalog for basic desk tops. To my amazement I noticed that the Dimension E310 (the very system I ordered) now includes a FREE UPGRADE to the flat panel. I called Dell this morning and asked if I could return my crt (regulat monitor) for the flat panel...he said NO, that is not Dell's policy. I explained that most electronic retailers will honor a sale price for an item purchased earlier (as long as it is a reasonable amount of time.) Since my order is less than three weeks old I figured it wouldn't be a problem. Wrong again. Here are my options 1. Pay to have the monitor shipped back and pay the difference for a flat panel (~$100 + shipping) 2. Send the entire system back and reorder it ( Original price - shipping). I should ahve listened to the few people who told me not to buy a Dell. Well, at least we won't be ordering my cousin's computer from them.