UNSOLVED
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Luvs2drill
1 Message
0
2724
October 9th, 2001 03:00
junk
This is the first step of me letting anyone know just how poor the service and product is that Dell puts out as pertaining to me...
First-NO SERVICE!!!! Called for two weeks and couldnt get to customer service, even called the person Kyle who sold me this STUFF and he tried and couldnt get me customer service...days on the phone trying to get through on the cell phone between destinations, waste of time.
Second-DEFECTIVE PRODUCT WITH INFERIOR TECH SUPPORT!!! Received a 8100 Inspirion fully loaded and wouldnt work right. Got through to Tech support who transfered me 4 times!! Then the second to the last person with no regard to the customer helped me to damage data on the hard drive, another Tech support person, who couldnt believe that person did that, had to be on the phone with me for 5 1/2 hours, YES, 5 1/2 HOURS! to try and REFORMAT my hard Drive! Total time on phone, aprox 8 hours. Product 3 days old.
Third-IS THIS A POSSIBLE FRAUD ON PRODUCT DELIVERY?? HOW DO YOU KNOW WHAT YOU TRULY GET?? IS IT WHAT YOU TRULY ORDERED. Well in my case...NOT! Got the Deminsion 8200, fully loaded, supposedly, and to my surprise, MY PRODUCT HAS AAN INFERIOR SOUND CARD TO THE ONE THAT I ORDERED! qUESTION....IS THIS A SCAM TO BOLSTER PROFITS! I CAN NOT SEE ANYTHING ELSE BECAUSE I CANNOT GET ANY SATISFACTORY SERVICE AT ALL.
I PAID OVER $10,000.00 FOR THREE SYSTEMS back at the end of August...here it is well into October and I just get a product AND IT ISNT EVEN RIGHT!!!!!
Im sure I wont get any response because already it is proven that they dont care. Although I am not taken this laying down...I am going to contact PC magazine, PC World, CNBC, Better Business Bureau, etc., along with doing whatever non recomendation or word of mouth advertising I can. I WILL GET SOMETHING FOR MY PRODUCT AND MY LOSS TIME.
Michael Dell, you at one time had a reliable product with some service, what happened?
First-NO SERVICE!!!! Called for two weeks and couldnt get to customer service, even called the person Kyle who sold me this STUFF and he tried and couldnt get me customer service...days on the phone trying to get through on the cell phone between destinations, waste of time.
Second-DEFECTIVE PRODUCT WITH INFERIOR TECH SUPPORT!!! Received a 8100 Inspirion fully loaded and wouldnt work right. Got through to Tech support who transfered me 4 times!! Then the second to the last person with no regard to the customer helped me to damage data on the hard drive, another Tech support person, who couldnt believe that person did that, had to be on the phone with me for 5 1/2 hours, YES, 5 1/2 HOURS! to try and REFORMAT my hard Drive! Total time on phone, aprox 8 hours. Product 3 days old.
Third-IS THIS A POSSIBLE FRAUD ON PRODUCT DELIVERY?? HOW DO YOU KNOW WHAT YOU TRULY GET?? IS IT WHAT YOU TRULY ORDERED. Well in my case...NOT! Got the Deminsion 8200, fully loaded, supposedly, and to my surprise, MY PRODUCT HAS AAN INFERIOR SOUND CARD TO THE ONE THAT I ORDERED! qUESTION....IS THIS A SCAM TO BOLSTER PROFITS! I CAN NOT SEE ANYTHING ELSE BECAUSE I CANNOT GET ANY SATISFACTORY SERVICE AT ALL.
I PAID OVER $10,000.00 FOR THREE SYSTEMS back at the end of August...here it is well into October and I just get a product AND IT ISNT EVEN RIGHT!!!!!
Im sure I wont get any response because already it is proven that they dont care. Although I am not taken this laying down...I am going to contact PC magazine, PC World, CNBC, Better Business Bureau, etc., along with doing whatever non recomendation or word of mouth advertising I can. I WILL GET SOMETHING FOR MY PRODUCT AND MY LOSS TIME.
Michael Dell, you at one time had a reliable product with some service, what happened?
- I'm w/you 100%. Check my post under "Dimension 8100 nightmare". I've spent $8000 on Dell systems in the past 3 years and they've been great. I get one 3 weeks ago and its a total lemon. All I want is to return it for an exchange or refund since I'm pretty sure the next one will be fine. Tech support, however, (when I want to wait 45 minutes on hold to talk w/them) says they have to replace like 4 or 5 parts before they even consider replacing a system. I use my PC for my homeoffice doing CADD work and graphics- ie their "troubleshooting" is costing me alot of money. I seriously doubt I will buy another Dell and I'm sure I won't recommend one.
Dan Manley
1442 Posts
63
0
Posted October 9th, 2001 03:00
You will be better served posting your complaint(s) in the "Customer Service/General" conference.
Dan