Good Morning

Thank you for contacting the community.

Does the machine completely power off when this happens, or does it restart at all?

And also, could this possibly just be a coincidence that it happens when you are on the internet, as this possibly is what the system is used the majority of the time for?  Is it an intermittent issue, if so, does it happen for instance, once a day, once a week etc...

I take it this is the only Inspiron One that you currently have also?

If you can answer the questions above please, we will see what the nest step is.

Regards

Kevin

It powers off completely.  I have to press the power button to turn it back on.  It happens 1-2 times a day.  IMO, that's too often to be a coincidence.  Yes, it's my only Inspiron One that I have.  Thanks for any help.

I was hoping for a response.

Hi dflocust,

This issue could either happen due to heating or memory issue.

There is a possibility that the computer might be getting heated inside, and may not be showing up outside. This could happen if the heat sink is not seated on the processor properly.

To check if the memory is working fine, let’s follow the below steps:

(1) Restart the computer.

(2) At the Dell Logo keep tapping ‘F12’ key until the ‘one time boot menu’ appears.

(3) At the ‘one time boot menu’ , press the ‘down’ arrow key to highlight Diagnostics, then press enter to begin PSA

(4) Make a note of the error codes.

(5) Use the below link and check what the error codes mean-

http://bit.ly/ReFEg0

Then enter the complete error code in the above link and click on submit.

Do write back with the results, so that I can help you further.

Hi, I have the same problem with my Dell Inspiron One 2305. When I am watching a video or something on the computer it will just shut off on me. I went through the Diagnostics to try and see what error codes it would read but when it gets to the memory part of the scan it does the same thing and shuts off. This leads me to believe there is something wrong with the memory installed. I'm not sure if replacing the memory would fix the problem or be a waste of money. What are your thoughts? Your help is greatly appreciate. Thanks!

Hi mm979351,

Request you to use the below link and update BIOS:

http://dell.to/Qal70C  

Make sure that the AC Adaptor is plugged and computer is turned on.

Also let me know if the computer is getting hot.

Check if the same issue happens after BIOS update, if yes then I request you to run the diagnostics again and reply with the error code.

Hi, sorry for taking so long to get back. I updated the BIOS, the computer is getting very hot in the back on the top near the dell logo. I tried to run the diagnostics test but it will not complete the test without shutting off. 

Hi mm979351,

The above post suggests that the computer has heating issue so heat sink and fan has to be replaced. I request you to send me the system service tag through private message and depending on the warranty status I can assist you further.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

There are no error codes.  Everything passes.  I would have relied sooner, but I never got notification that a reply had been posted.