UNSOLVED
Inspiron 3650 Desktop, DVD/CD drive not working properly
I recently bought a Dell Inspiron 3650 Desktop (Saturday 7/30/16). I needed to load programs on with some cd's and the dvd/cd drive would not recognize the discs. I did some checking on line and found out that the drives do not work because Microsoft does not include a media player with their operating systems anymore. I looked at some options and eventually downloaded VLC (Sunday 7/31/16). Everything seemed to work great until Microsoft did a Windows Update on Monday 8/1/16. The dvd/cd drive has not worked since. The drive acts like it wants to work but does not recognize anything that I put in. Is there anything I can do short of taking the computer back in for repairs?
Thank you
1523
0
Posted August 4th, 2016 16:00
I am running Windows 10 and I did uninstall - reinstall and reboot.
1523
0
Posted August 4th, 2016 18:00
Check the Auto-Play settings in Win 10. And you may have to be logged into account with Administrator privileges.
You shouldn't need VLC to install software from a CD/DVD. VLC is for playing media content.
1523
0
Posted August 4th, 2016 19:00
Auto-play has been on the whole time. I understand that I shouldn't need VLC to install software. All I know is that I could not install software until VLC was installed and the drive worked until the Windows Update was done. I am trying to patiently work this thing out without getting too frustrated.
1523
0
Posted October 19th, 2016 16:00
Just coming upon this issue a bit late but what BIOS version do you have? Dell issued 3.2.3 to fix exactly this issue. Some systems I bought in August still had an earlier BIOS even though 3.2.3 was issued at the end of May.
So you might want to upgrade to at least 3.2.3 and see what happens. It definitely fixed the problem on a number of systems here.
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
1523
0
Posted August 4th, 2016 06:00
What operating system are you running? Did you uninstall VLC, reboot the Inspiron 3650, then reinstall VLC and retest?
DELL-Chris M (old account)
#IWork4Dell