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Bryce Aitken
41 Posts
0
2332
June 28th, 2005 10:00
HP Scanner Install problems
Hello Folks need some help as I am currently going round in circles on this one as follows;
I own a Dell dimension 4700 desktop and am trying to install an HP3570C scanner on the USB bus. I run the HP software disk and it checks files,updates reistery but after loading new files the install asks for my Windows XP Home edition CD to be inserted as Windows files must be installed to allow the installation to proceed.
Now having a Dell with only pre-installed software means this is not possible!!
1) Is there a workaround to allow me to get the files HP needs
2) Is there a method of usig SFC (System File Checker) to load the necessary files.
Any help would be appreciated as I have been tooling over this for a week!!
Thanks Bryce
(PS have got the scanner on my old machine (450MHz with XP professional) and it is all functioning perfectly
I own a Dell dimension 4700 desktop and am trying to install an HP3570C scanner on the USB bus. I run the HP software disk and it checks files,updates reistery but after loading new files the install asks for my Windows XP Home edition CD to be inserted as Windows files must be installed to allow the installation to proceed.
Now having a Dell with only pre-installed software means this is not possible!!
1) Is there a workaround to allow me to get the files HP needs
2) Is there a method of usig SFC (System File Checker) to load the necessary files.
Any help would be appreciated as I have been tooling over this for a week!!
Thanks Bryce
(PS have got the scanner on my old machine (450MHz with XP professional) and it is all functioning perfectly
Responses (4)
Solutions (0)
Go to the Windows XP software section of the forum. One of the Dell moderators posted how to create a Windows XP CD. (You should do that anyway, even if you don't need it right now).
But, I've never heard of a Windows XP compatible device ask for the Operating System so something could be installed. You may want to check the HP site and if there is an updated installation drivers for that scanner, download it.
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio applicationBryce Aitken
41 Posts
202
0
Posted June 29th, 2005 19:00
Thanks Fireberd, have spoken to Dell as the required software to make the CD is not on my system. They say they are sending me the CD so that should help,
Cheers for now,
Bryce

Bryce Aitken
41 Posts
202
0
Posted June 28th, 2005 12:00
Cheers,
Bryce