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Confused on order.
Yesterday i ordered a Studio XPS 435 over the phone. When i received the confirmation email teling me what i ordered i says Studio XPS 435MT. After i called Dell today and said i didnt order the 435 MT he said that all the 435 are the same, and i will be receiving the right one. But if you search 435MT its a totally differnt unit. Its the mini tower, not the case with silver sides and red bottom. Did i just get ripped off?
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Tomcat435MT
64 Posts
242
0
Posted March 22nd, 2009 15:00
Zbach7,
It should be very easy to tell the difference from your order. The first two lines in an order for the Studio XPS Desktop with the Intel Core i7-920 processor should look like this:
Item No. Item Description
224-3607 Studio XPS 435MT
311-9770 Studio XPS 435MT, Intel Core i7-920 processor (8MB L2 Cache 2.66GHz)The MT is the code for Mini-Tower.
The first two lines in an order for the Studio XPS 435 with the Intel Core i7-920 processor should look like this:
Item No. Item Description
224-4399 Studio XPS 435T
317-0067 Studio XPS 435T, Intel Core i7-920 processor (8MB L2 Cache 2.66GHz)The Model T is a full Tower system. It looks like this:
Zbach, just wondering if you were able to resolve your problem. Same thing happened to me.. Ordered xps 435 online with the help of customer rep on the phone. As I am new to Dell products, I thought all xps 435 are the same. When you configure the cpu online there is only one type showing under "xps 435" (the one with silver and orange) and no mention of 435mt. But to my surprise as I opened the box today when I received it, it was not what I ordered! I received the 435mt. Now I'm having it returned and the resolution rep mentioned that the customer sales rep that was helping me failed to mention the two different models (which by the way not even differentiated online). Waited almost a month and now I get something I don't want.
Could you elaborate what occurred on the return of your MT versus the T model? I think I will be in the exact same scenario as you were, but am awaiting the delivery of the computer today. Sales rep DID not elaborate on the differences in my situation either and after sending him the URL of the computer I wanted, the "T" model, he came up with a lower price on the "MT" model taking advantage of my lack of knowledge, not explaining the differences between the two.
Thank you....

angikay30
70 Posts
242
0
Posted March 10th, 2009 11:00
You are right the 435MT is completely different than the 435T --- it sounds like you intended to order the 435T.....and they ordered the 435MT (mini-tower) for you - I suggest you call this number -- 800-247-2076 to try to sort this out....
I've always had good luck with the above phone number - I wish you the same luck!