What model computer and version of windows--8 or 8.1? This is a question for the MS Windows forums to get help from MS users and techs. There are several things that affect connecting to the store--screen resolution,* your Microsoft account settings, plus other settings like not having a MS acct and using a Local Acct. That roadrunner tech is mistaken. That has nothing to do with it if you can connect from the desktop. Have your ever been able to connect to the apps? 

 *To access the Windows Store and to download, run and snap apps, you need an active Internet connection and a screen resolution of at least 1024 x 768

If you upgrade to 8.1, you can skip the start screen and boot to the desktop directly. If you already have it, find the setting in the Taskbar Properties, Navigation.

Model computer brand new Inspirion D06S, all the specs are fine and have an active MS account, when first hooking up computer I was able to see all the live tiles on start menu and somewhere along the way the connection died! I spent five hours trying all the fixes offered online! Trusted PC, tried all the suggestions and to no luck! PLEASE! if there is anything I can try let me know. Many many people online are furious blaming the entire issue on Microsoft!!!! I am not alone! Some have gone to windows 7 and say 8 is a huge mistake.

Windows 8 is not supported here.

These are not questions for Dell.

These are Microsoft Issues.  Windows 8 DOES NOT HAVE a start menu.

You might want to check on that no start button in windows 8. I'm running 8 and there sure is a start button!!!!!!! Are you employed by Dell or just a negative force that trolls people's posts?

Hey!  use bigger font next time!!!!! TRY NOT TO BE SO HELPFUL!!!! What u feel is a question better asked somewhere else has been a great place to get some ideas on what might rectify the issue! 

there is no need for the sarcasim. This person asked a simple question. Actually while technically correct about the start menu windows 8 does have a start screen. to quote an old saying "if you're not part of the solution then you must be part of the problem" Please try to help these people.

Thank you sir for confirming my feelings! There are many intelligent people who frequent these sights and my hope was to find someone familiar with the issue. 

Thanks.

Windows 8 is not supported here. These are not questions for Dell. These are Microsoft Issues.  Windows 8 DOES NOT HAVE a start menu.

Haven't used Windows 8, have you? As mentioned, Windows 8 has a "Start" screen (what he is referring to) and a "Start Menu" as well.

OP, do an internet search.  There are lots of different things that could cause this problem.  I bet it's something simple.

https://www.google.ca/search?q=can%27t+connect+to+windows+store+8.1&oq=cant+connect+to+windows+store+&aqs=chrome.3.69i57j69i60j0l4.9538j0j7&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8

I had this issue with my refurb I660. No response when clicking any Start Page Modern icons. This is certainly not a problem with Time-Warner. Solution was to Reinstall the OS image. Wasn't a problem as I hadn't installed anything yet. You could first try a Refresh. This will preserve all your data and most Start Page programs, but will lose most programs installed on the Desktop side. If this doesn't work, then an OS rerinstall should be tried. Both these functions are to be found in Update and Recovery within the Settings/PC Settings section of the Charms Bar.