UNSOLVED
Alienware M17x R1 Hybrid Shut Down
I've been having this issue for quite some time now. My M17x runs fine when Hybrid graphics are disabled in the BIOS. When I enter the BIOS and enable Hybrid graphics is when I encouter my issue. If I'm doing normal operations like surfing the web, writing docs, etc. the computer is fine. However, when I go to play any newer game, Skyrim for example, my computer runs the game for 15-60 minutes and then just shuts off. I say 15-60 minutes because less intesive games seem to run a little longer, but newer games like Skyrim on higher graphic settings shuts off very quickly.
What could be the cause of this? I've searched everywhere but haven't found anyone having similar issues. Any suggestions to fix this?
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Posted March 6th, 2012 14:00
I finally solved this issue with the help of NotebookReview.com forums. Basically the system was overheating and had too much dust build up inside. I was instructed to carefully take apart the system and give it a good cleaning (with an air duster). My system is running flawlessly now and has been for about 4 months.
Here is the link to the forum post over at NotebookReview: http://forum.notebookreview.com/alienware-m17x/625158-alienware-m17x-r1-hybrid-shut-down.html
There they link a very useful YouTube video with step-by-step instructions on how to take apart your M17x system.
Good luck!
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Posted March 21st, 2012 04:00
I greatly appreciate your timely response, thank you! I wish this was an option. I still have over a year left on my Complete Care warranty. I'm going to give Alienware (Dell) a call and see what their take is on this issue. I just cannot justify voiding the warranty on a $6K+ laptop. :/
I just wish the cleaning process was as easy as the old XPS, which suffered from this very same heat issue. The design team sure needs to think these things through more thoroughly. This machine is in mint condition, except for the assumed dust bunnies.
KLRSKIR
21 Posts
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Posted March 6th, 2012 13:00
I too have just encountered this issue playing Microsoft Flight for GFWL. I used to play Microsoft Flight Simulator X without any issues what so ever. This is very annoying, and the latest drivers I can install for the 280M SLI cards is from 2010. My current Bios is A04. The system will run extremely hot and is obviously the issue at some level. Anyone?