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mcaffini

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11 years ago

M

mcaffini

3 Posts

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54414

July 27th, 2015 02:00

XPS 13 2015 9343 (QHD) - dual boot Win8-Ubuntu15.04: screen goes blank after few seconds with linux

Hi all!

I have new a Dell XPS 13, running Win 8.1, and I have screen issues when I try to boot Linux systems (tried a few different distros, like Ubuntu 15.04, Fedora 22, ...). I've been playing around with the PC for a month now and read many forums online, but I've found no solution.
The screen goes black after a couple of seconds at the linux login window (The PC still works, only no screen), with a live USB as well. I could install Linux using an external monitor via mini display port because the external monitor works. If I set nomodeset or i915.modeset=0 in the grub kernel parameters everything seems to be working but the displayport doesn't, so no external monitor. I tried different kernels (e.g. 4.1.0-rc2), but I was unable to solve the issue and, moreover, recent kernels add flickers. Everything else is OK (touchpad works, keyboard works, volume buttons work, Wi-Fi works, ...)
I installed Ubuntu disabling secure boot and Win8 still works fine (sometimes I lose the monitor for a second, though).

Anyone with the same problem? Suggestions? Heeeeeeelp!

Thanks!

Matteo


My PC specs:
Dell XPS 13 (2015) 9343-0710
QHD+
Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
Broadwell-U Integrated Graphics (Intel HD Graphics 5500)
SSD 512 GB

  • petboehm

    2 Posts

    701

    0

    Posted August 18th, 2015 09:00

    Hi Matteo, Hi All,


    i have the same hardware Dell XPS 13 (2015) QHD, i/-5500U with debian testing and kernel 4.1 and doubleboot with win 8. I also have the same problem that under linux the screen suddenly turns black and i have to push the power button to suspend and than push again to wake up and activate the screen. 

    i searched the usuall g.. and forum threads but did not find any solution. it seems to happen only on QHD displays.

    thanks for any suggestions what i could do?

    Thanks Peter

     

  • ajinkyapatil

    1 Message

    701

    0

    Posted August 22nd, 2015 01:00

    Having the exact same issue, on my XPS 13 2015(i7/8GB/QHD/256) machine which is dual boot in win 10 and Ubuntu 15.04.The screen goes blank(black) randomly, have to press the power button and shutdown the machine and the restart again. Very frustrating issue.

  • maxicampa

    3 Posts

    701

    0

    Posted August 22nd, 2015 09:00

    Same issue here.

    Running  ubuntu 15.10 latest kernel: screen goes blank at random.

    In the forum there is a workaround: reset screen with hot-key; it's the only solution I've found so far.

    It happens only with the QHD screen.

  • mcaffini

    3 Posts

    701

    0

    Posted August 24th, 2015 02:00

    Hi everyone,

    I did not find any solution to the problem so far, but I worked around it.

    I edited /boot/grub/grub.cfg and now I have two boot entries one with i915.modeset=0 and one without it. Using the first I can (only) use the laptop monitor, using the latter I can (only) use an external monitor via displayport. It's not perfect and the graphics with modeset=0 has problems here and there, but it's usable. I hope Dell will give us a feedback about this issue.

    Any better solution? I can be more detailed about mine if needed.

    Cheers,

    Matteo

  • wolfgangf

    2 Posts

    701

    0

    Posted September 11th, 2015 10:00

    Hi,

    i habe the same problem with XPS13 developer edition (i7, qhd+, touch, broadcom wifi)

    Ubuntu 14.04

    BIOS V05

    Is there any feedback from Dell?

    Cheers,

    Wolfgang

  • petboehm

    2 Posts

    701

    0

    Posted December 14th, 2015 01:00

    Hi All,

    the described problem still exists. there has been no solution from dell for the problem since more than seven (7) month!! it is very frustrating!

    All the best

    Peter

  • janpf

    32 Posts

    701

    0

    Posted December 22nd, 2015 00:00

    I've posted the exact same problem in March if I'm not mistaken. Anyway the hack around that made it work for me was to put the following in a script:

    #!/bin/bash

    xset dpms force off

    sleep 1

    xset dpms force on

    And then assign a shortcut (Super+Alt+S here) to it. Whenever the screen went blank, I just have to press the shortcut.

    But really ... it's embarrassing for Linux/Dell to not have fixed such a glaring but ... :(