Hello

I have an Latitude 5424 Rugged laptop that both serial ports has quit working.

I find it odd that both serial ports quit working and thought it was a driver issue.

- I have updated the BIOS

- Used Dell Command to update any device drivers.

- I have uninstalled the serial ports in device manager and reinstalled them

None of these steps seem to have worked.

I use the serial ports to connect to legacy field devices.

Does anyone have any other ideas or had this happen to their laptop?

 

thanks for helping