I bought a laptop last year and opened it last month for use for the first time.

None of the ports work and Dell said sorry its out of warranty. I am sure that they can see that the computer has never been used.  Microsoft store said its a hardware issue.  they reinstalled the system twice.   

I guess refurbished is not the way to go but most of all Dell customer service was not helpful. 

Last time for me.  Apple here I come.  am I wrong?