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Latitude 7410, electrical field issue
Hi, When the laptop is connecting to the charger I noticed some kind of electricity, more like a magnetic field if you know what I mean. It is not zapping or strong jolt but it is there, and I'm worried that this would damage the internal components. This is a brand new laptop and I'm using the charger that came with the laptop. Is there anyway around this? A software fix or some sort of grounding wire. Not an expert here!
Glad Dell support is helping you. I have a suggestion. Change the outlet you are using and skip any surge protector or extension cords and plug the adapter directly into a diff outlet. See if you still get the problem and let Dell Support know.
DELL-Cares
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Posted October 2nd, 2020 11:00
Hi!
Thanks for reaching out to us.
I’m Deepti from the Dell Social Media team. I have replied to your private note.
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Posted October 10th, 2020 17:00
Other than this electricity issue how are you liking the 7410? It was on one of the laptops I was looking at.
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Posted October 2nd, 2020 10:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice