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CfurrPBM

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6 years ago

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CfurrPBM

7 Posts

1

2239

March 12th, 2021 08:00

Latitude 5520 Bluetooth lagging

We recently started testing a couple Latitude 5520 laptops.  So far, I'm running into some Bluetooth issues. I have completely reloaded the OS, and installed the newest Drivers one by one before even connecting to the internet.

I'm using a Logitech Bluetooth Keyboard, and Logitech Bluetooth Mouse.  Again, I have all newest drivers and BIOS from the Dell website.  I'm running Windows 10 20H2, but also previously tested with 2004 and had the same results.

The issue with the mouse is that at random the cursor will stop moving, then suddenly catch up.  

The Keyboard will randomly start typing a letter a bunch of times before it catches up to what I was typing.  Kind of like there was a "hang up".  I was pressing backspace and ended up deleting 3 or 4 words before it stopped.  Or begin to type, and it types 5-6 of the first letter, then picks up the rest of what was typed after it catches up to me.

The issues never happened on my Latitude 5500 on 1903 or 1909 versions using the same Bluetooth keyboard and mouse.

I have turned off the Power Management on the USB HUBs and Controllers from Device Manager with no help.  Also did the same in the Human Interface Devices section where a couple Bluetooth devices were listed.

Any thoughts or suggestions?

  • DELL-Cares

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    Posted March 13th, 2021 02:00

    We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

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  • Diegeiro

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    Posted April 1st, 2021 13:00

    I have the same issue with a Kensington keyboard and mouse that is using bluetooth on my new 5520.

  • CfurrPBM

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    Posted May 27th, 2021 06:00

    Hello, I think I've found the resolution that has fixed my problem with both Bluetooth Keyboard and Mouse.

    https://www.reddit.com/r/Surface/comments/mggk09/intel_wireless_bluetooth_windows_20h2_mouse/

    My registry key was a little different.  Mine is a QUALCOMM Bluetooth device, so I had to pull the Device Instance path from Device manager, Properties on the device, then Details tab.  I hope this can help someone else who was as frustrated as I was.

  • TobyGadd

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    Posted June 3rd, 2021 08:00

    Thanks CfurrPBM. That worked for me! I've tried so many other suggestions, and that we the only one that worked.