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cmcatilago
3 Posts
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June 20th, 2018 20:00
Fingerprint not recognized even if it's enrolled
Hi,
I have tried several times to use the fingerprint sensor on my Latitude 7480 but not once has it worked. I go through the Windows Hello enrolment successfully but when I lock my computer to test it, it says that it couldn't recognize my fingerprint.
I've uninstalled and reinstalled the drivers too, but still can't get it to work. Any ideas on how to fix this, please?
Thanks,
Chris
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cmcatilago
3 Posts
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Posted June 24th, 2018 06:00
Hi Robert,
Thank you for your quick reply. It appears that my Windows 10 version (1709) isn't compatible with the Dell Data Protection|Security Tools (DDP|ST) Driver.
I'm going to have to find a way to roll back to a compatible version.
Regards,
Chris
Mycorrhizal
2 Posts
4491
1
Posted March 8th, 2019 04:00
Does Dell have a simple link to a simple 'Troubleshooting Guide to Fingerprint sensors' that explains steps to follow to try to fix a previously working finger print sensor? I presume I just need to re-scan my fingerprint a bit like on an apple iPhone? But I can't see anywhere in your complicated links to about 20 different pages with titles of acronyms I don't understand. Is there a simple guide available? My computer is only 2 months old and the sensor has stopped working. Should I presume that this feature just doesn't work after a while?
Robert P (retired)
6 Operator
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9396 Posts
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Posted June 21st, 2018 04:00
Hi cmcatilago,
Thanks for posting. Apologies that your system is not performing as expected.
Here is some information from the Dell knowledge base you may find helpful:
How to troubleshoot and resolve Fingerprint Reader and Security Software issues
Robert P (retired)