UNSOLVED

jkm1986

updated

7 years ago

J

jkm1986

4 Posts

0

813

September 4th, 2019 04:00

E6540, behavior after exiting diagnostics.

Hi, I have Latitude E6540.

When I exit diagnostics the laptop doesn't restart but goes to a state, which looks like sleeping (power LED blinking, screen off, no sound from fan and HDD).

Is it normal?

  • Dell-Tabassum M

    1 Rookie

    •

    78 Posts

    729

    0

    Posted September 4th, 2019 11:00

    Hi @jkm1986, 

    Thank you for reaching out to us. Once you exit from diagnostics the system should reboot as normal. Do you experience this issue every-time you run the test? How do you exit from the diagnostics? Do you press the power button to restart the system or you clicked the exit button? 

    If the issue is still present, then please share the LED status of the battery and hard drive we will be able to check what is causing the issue. You may refer https://www.dell.com/support/article/us/en/04/sln265807/dell-latitude-e6540-device-status-lights?lang=en for details on LED pattern. 

    Dell-Tabassum M
    Social Media Support
    #IWork4Dell

     

     

  • jkm1986

    4 Posts

    720

    0

    Posted September 4th, 2019 20:00

    This issue happens every-time I exit the diagnostics. I click exit button to leave the diagnostics.

    Here's my YouTube video. I recorded Device Status LED's and Top Cover LED's behavior after leaving the diagnostics:

    https://www.youtube.com/watch?v=phEJnQQvHgQ

  • DELL-Siba P

    1 Rookie

    •

    98 Posts

    680

    0

    Posted September 5th, 2019 08:00

    Hello jkm1986,

    Do you have any external peripherals connected to the machine? Try disconnecting all external devices and test. Update the BIOS to the latest from here. If the issue still remains you may need a replacement motherboard.