When I exit diagnostics the laptop doesn't restart but goes to a state, which looks like sleeping (power LED blinking, screen off, no sound from fan and HDD).
Thank you for reaching out to us. Once you exit from diagnostics the system should reboot as normal. Do you experience this issue every-time you run the test? How do you exit from the diagnostics? Do you press the power button to restart the system or you clicked the exit button?
Do you have any external peripherals connected to the machine? Try disconnecting all external devices and test. Update the BIOS to the latest from here. If the issue still remains you may need a replacement motherboard.
Dell-Tabassum M
1 Rookie
•
78 Posts
729
0
Posted September 4th, 2019 11:00
Hi @jkm1986,
Thank you for reaching out to us. Once you exit from diagnostics the system should reboot as normal. Do you experience this issue every-time you run the test? How do you exit from the diagnostics? Do you press the power button to restart the system or you clicked the exit button?
If the issue is still present, then please share the LED status of the battery and hard drive we will be able to check what is causing the issue. You may refer https://www.dell.com/support/article/us/en/04/sln265807/dell-latitude-e6540-device-status-lights?lang=en for details on LED pattern.
Dell-Tabassum M
Social Media Support
#IWork4Dell