UNSOLVED
Unable to download PowerScale OneFS Simulator – "Missing user information"
Hello Dell Team,
I have created and verified my Dell account and signed in successfully.
I can access the PowerScale OneFS Simulator Installation Guide, but I cannot download the OneFS Simulator. When I use the download link, I receive the error:
"Missing user information"
Could you please enable the required entitlement for my account or let me know what additional information is required to access the PowerScale OneFS Simulator for learning and lab purposes?
Thank you.
DELL-Sam L
Community Manager
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8147 Posts
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34706 Points
8
0
Posted September 11th, 2026 14:07
Hello chickcho,
I have sent you the link to your email address on file.
DELL-Sam L
Community Manager
•
8147 Posts
•
34706 Points
10
0
Posted September 11th, 2026 14:49
Hello chickcho,
Version 7 I am not able to get a download link for.
DELL-Sam L
Community Manager
•
8147 Posts
•
34706 Points
9
0
Posted September 11th, 2026 15:02
Hello chickcho,
You are looking for 9.7.0.0 is that correct?
DELL-Sam L
Community Manager
•
8147 Posts
•
34706 Points
10
0
Posted September 11th, 2026 15:09
Hello chickcho,
I checked, and any version of 7.x.x.x I am not seeing any downloads available for support or customers.
Wow, talk about great timing, i just created my business account myself and was getting the exact same error. @DELL-Sam L can you send me the latest zip as well. Much appreciated.
DELL-Sam L
Community Manager
•
8147 Posts
•
34706 Points
13
0
Posted September 9th, 2026 13:03
Hello minxi,
I have sent you the link to your email address on file.