UNSOLVED
SupportAssist deleted my partitions while installing OS Recovery
After updating SupportAssist to the latest version in my Inspiron 7359 2-in-1, the SupportAssist asked me to install OS recovery. When I selected yes, I saw a message stating "creating partitions". After a couple of minutes, when I looked at my computer, I did not see one of the partitions that I have created. I have lost about 30 to 40GB GB of data that were in that deleted partition. I don't know how the SupportAssist could delete my partitions without asking me or letting me know. I tried to contact dell but looks like I need to purchase support to make a complaint about this issue as my laptop is out of warranty. So putting it out here hoping someone from dell will read this and fix their product. Is there anything I can do to get my partition back?
georgiev209
4 Posts
2942
1
Posted May 9th, 2021 15:00
If SupportAssist OS Recovery wanted a larger partition, it should have asked us nicely, instead of starting this operation itself after a question "Do you want to have the OS Recovery updated" in SupportAssist...
As I mentioned in the other thread, this is outrageous. Programming software has never been easier and less responsible...
Irfan Channa
3 Posts
2895
1
Posted May 12th, 2021 08:00
i hate dell ... today i loss to my drive .dell what are u doing u delete my all data that i collect in 10 years. at least it should ask it is deleting partition.Irfan Channa
3 Posts
2855
1
Posted May 12th, 2021 18:00
trying to recover data . now i lost my window too. thanks to dell . i am thinking . should i cry or laugh . my laptop is totally cleaned and fresh.
Irfan Channa
3 Posts
2708
0
Posted May 21st, 2021 02:00
do not use command type recovery data tools. u can lost window too like mine. use software and recover to other drive or usb. i use trial software after that n only get enough important data that i need.
@Irfan Channa wrote:
trying to recover data . now i lost my window too ... do not use command type recovery data tools. u can lost window too like mine. use software and recover to other drive or usb.
Hi Irfan Channa:
What "command type" recovery tool did you use?. User SuchayeM posted <here> on 20-May-2021 that they tried resetting their computer after an install of the SupportAssist OS Recovery Tools failed with Dell Update and "it erased everything on my hard drive.". SuchayeM posted their comments in an old thread that's been inactive for several months so I suggested they start a new topic and provide further details about the tool they tried to use for their data recovery.
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64-bit Win 10 Pro v20H2 build 19042.985 * Firefox v88.0.1 * Microsoft Defender v4.18.2104.14 * Malwarebytes Premium v4.3.0.98-1.0.1292 * Dell SupportAssist v3.9.0.234 * Dell SupportAssist Remediation v5.4.1.14954 * Dell Update v4.1.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620To be honest, I havent attempted a recovery yet. Im looking to see if anyone from Dell can help me with this. On the hardware part, they havent. But I just got an email from one so I'll see what can be done- especially since this is a software issue and my computer is still within warranty.
lmacri
6 Operator
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1919 Posts
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8130 Points
2975
1
Posted May 9th, 2021 13:00
Hi balji:
User georgiev209 reported the same data loss issue today in my thread Problem Updating To SupportAssist OS Recovery Tools v5.4.1.14594 in the SupportAssist for PCs board.
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64-bit Win 10 Pro v20H2 build 19042.928 * Firefox v88.0.1 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1292 * Dell SupportAssist v3.9.0.234 * Dell SupportAssist Remediation v5.4.1.14954 * Dell Update v4.1.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620