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Go to SolutionNon-Upgradeable Dell Inspiron 15 5502
On Saturday 14th November 2020 I took delivery of a brand new Dell Inspiron 15 5502 laptop with a view to immediately increasing the RAM and the SSD capacity by installing a 2nd SSD in slot 2 for which the Service Manual confirms this can be done and advises that the mounting bracket for the 2nd SSD slot is at Additional Cost.
Now this is not a problem at all, however I have contacted Dell Technical Support for assistance who sent me to an external company they use to source the correct parts which initially seemed positive by way of `Send us an e-mail including your Service Tag reference and we will get back to you`, however after 4 days of patiently waiting, I then receive a short curt e-mail advising `Sorry we are unable to source these parts`, and that was it.....nothing else. So I then forwarded the e-mail off again to the Dell Sales team `UK sales` to request assistance on the basis that the reason I purchased this particular machine was because it is user upgradeable, because the Service Manual told me it was and there are a couple of videos on You Tube that actually go through the process of upgrading, HOWEVER, the Sales team then sent me a reply advising me to speak with the Dell Technical support desk!!!!!!
What part of this problem don`t Dell understand??? It isn`t a technical issue, it is a sales issue and the external parts department who are supposed to have the relevant parts (because the Service Manual says so`), don`t actually have them, and have no intention of getting them or even ordering them as I asked them this specifically for which they advised they are an `external company` with links to Dell whatsoever other than being a recommended 3rd party provider.
Perhaps others have experiences similar issues?
Either way, I will give it two more e-mails to see if they can help, otherwise I will be sending the non-upgradeable Laptop back to them.
8174
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Posted November 17th, 2020 14:00
I can't help you with Dell sales.
I looked through the Dell manual and Specifications and no where does it state or show a laptop hard drive or full size SSD option or space. It comes with one or two M.2 SSD's. If it was ordered with 1 M.2 SSD, then there is space to install a second M.2 SSD.
https://dl.dell.com/topicspdf/inspiron-15-5502-laptop_users-guide_en-us.pdf
https://dl.dell.com/topicspdf/inspiron-15-5502-laptop_service-manual_en-us.pdf
A comment on upgrading the RAM. First mixing brands/types of memory results in many problems, from posts over the years on this forum. Dell's also have a history of compatibility with non-Dell branded memory. Other brands will work but its iffy. For this reason we suggest Crucial memory as it is guaranteed to work in a Dell.
Here is the Crucial (US site) listing for the 5502:
https://www.crucial.com/compatible-upgrade-for/dell/inspiron-15-(5502)
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application8137
0
Posted November 23rd, 2020 03:00
Page 30 of the Service Manual clearly states the following:-
"If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the
other M.2 slot. However, you may need a solid-state drive mounting bracket (sold separately) to install the additional solidstate drive."8129
0
Posted November 23rd, 2020 05:00
Your original post suggested you were looking for the hardware to install a laptop hard drive or full size SSD, not install a second M.2 SSD. This is the usual post we get here.
I've seen other parts hard to find or non existent for after sales and cost sometimes is high. Goes back to better off ordering with the extra drive then all the parts are supplied.
This is all that is listed for available parts on the US site
Parts & Upgrades for your Inspiron 15 5000 (5502) | Dell USA
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application7926
0
Posted December 17th, 2020 06:00
I just purchased the bracket, heat sink and screws from AliExpress for around £20 incl. postage after spending almost 2 hours on the phone to Dell getting the runaround.
Interestingly, if I lived in the US I could have purchased the bracket for $1.99 including shipping whereas over here it's almost £20 and that doesn't even include the screws!
Their support is just a joke in my opinion..
Hope this helps someone..
7959
0
Posted December 17th, 2020 11:00
What part numbers? I follow your links and get whole pages of misc. parts. Thanks!
7789
0
Posted December 27th, 2020 20:00
Could you please help with exact keywords / links which you got from dell support to order this mounting bracket ? I am in the same situation , i would like to install 2ns SSD , called them about mounting bracket but they wouldn;t understand so i you could provide what to write in email / part numbers which you got from dell which will help me to expedite getting the bracket.
Also would you provide link of the SSD and RAM you purchased , assuming it worked for you , i will go for the same ..tested parts
Appreciate your help!!
7726
0
Posted December 29th, 2020 08:00
Hi there,
The invoice that I was initially sent has np indication of the part numbers that were involved, however after speaking with the support team AGAIN and sending a few more e-mails they agreed to add the part numbers to the Comments box at the top of the invoice and which are as follows:-
PXNWV - 2 x SSD mounting brackets
49RK6 - 2 x screws to fix the bracket to the laptop chassis
DF6CG - 2 x screws to fix the SSD to the bracket
PLEASE NOTE: They quoted me for the installation of a 2nd SSD in Slot 2 for TWO 5502 PC`s hence there are 2 x of each of the parts shown above. Whether the above part numbers are correct or not remains to be seen, but as the parts that arrived with me were the correct ones then the assumption must be that they are, but you can never tell.
I ordered 16Gb RAM (2 x 8Gb SODIMM 3200) directly from CRUCIAL as this has always worked for me in the past, and the 1Tb NVMe PCIeM.2 2280 SSD from Amazon which is a Sabrent Rocket Q.
7719
0
Posted December 29th, 2020 08:00
Just to add that if you start getting the runaround, as long as you have an e-mail chain, I suggest you contact DELL-Cares and fairly soon you will receive a phone call from the Advanced Resolutions Team who will assist, and which is how I was able to eventually obtain my brackets.
Many thanks, Alan
996
0
Posted January 14th, 2021 09:00
Hello @AliBongo5 ,
are the brackets different regarding in which socket you want to install the ssd?
I'm currently in the exact same situation. Maybe you have a spare bracket left?Regards
Chris
AliBongo5
8 Posts
7999
0
Posted December 13th, 2020 02:00
Update on the situation.......after posting the above on the Dell Community site, I sent off a strop-o-gram back to Dell UK Sales and included the e-mail address of Michael Dell.....THIS prompted a response within an hour or two from the Advanced Costumer Resolutions team who, after several more e-mails containing pricing etc I was able to order the correct parts which arrived around a day or so later. HOWEVER the understanding of the team wasn`t that great and so instead of receiving 2 x SSD Slot 2 mounting brackets plus the 4 x screws, I actually received 4 x mounting brackets for SSD Slot 2, PLUS 4 x mounting brackets for SSD Slot 1 PLUS 8 x screws (4 x to mount the SSD Slot 2 brackets and 4 x to attach the SSD to the brackets). You may think this is great however I was charged £43.00 GBP for these items but the worst of it is that they advised me that I have paid for 2 x brackets ONLY and the rest of the parts were provided to me as a `good-will` gesture, which makes me wonder if the parts are made from Platinum or something to justify this ridiculous price, BUT I managed to get the parts that I needed anyway so overall I am happy. Moral of the story? - if you start getting the runaround, copy Michael Dell on your e-mail (michael@dell.com) and you will get the matter resolved one way or another.
PXNWV Assembly bracket for #1 M.2 SSD (not available to sell)
KYMC9 Assembly bracket for #2 M.2 SSD (not available to sell)
49RK6 screws M1.6XL2 to connect the bracket to the laptop chassis (not available to sell)
DF6CG screws M2XL3 to connect the SSD to the bracket (not available to sell)