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inspiron 7306 blue screen
Hi, i purchased Inspiron 7306 2in1, it seems lastest Dell model in the category. It was working fine for a few days until 'support assist' updated driver. Since then, it has been giving too many problems; initially could not charge (but managed to fix after updating the firmware). Now facing too many blue screen errors and some times sudden shutdown (causing me to lose all unsaved works!).
among the bluescreen errors are:
1)DRIVER IRQL NOT LESS OR EQUAL
2)UNEXPECTED KERNEL MODE TRAP
3) ATTEMPTED WRITE TO READONLY MEMORY
Tried dell support 'complete diagnostic and fixing' many times but no help.
Any suggestions?
DELL-Cares
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Posted January 29th, 2021 09:00
Ins7306,Did you run the Dell Diags on the system?
Are there are errors in device manager? When are the BSODs occurring or are they random?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice- Hi, i got BSODs twice today: (1) system service exception, (2)irql not less or equal. The whole problem started after dellupdate updated bios. Dell cant simple say it is not a hardware problem and let us look for solutions ! How do i contact the advanced software support team? and what is the range of fee?
Hi,
I have the same model and exactly the same problem. This is really a pain!
@DELL-CaresWhat is the status of the investigation?
Hi,
It looks like many are having a similar problem at online product review.
The problem with my unit is yet to be solved. Dell-cares contacted me via private message, and their concern is only on the hardware problem. When hardware is working fine, DELL-cares suggested to get their software expert, but a fee will be charged ! Why pay a fee when the problem came after driver update by their own ‘Dell Update’?
The blue screen is very annoying, sometimes happen twice a day.
Such a latest and costly laptop is so unstable; it looks like this model is prematurely launched @DELL-Cares.
I am still facing the following problem (in addition to intermittent USB charging port failure).
- Irql Not Less Or Equal
- Page Fault In Nonpaged Area
- System Thread Exception Not Handled (What Failed ACPI.Sys)
- System Service Exception
- Driver Irql Not Less Or Equal
- Unexpected Kernel Mode Trap
- Attempted Write To Readonly Memory
hgarcia101685
2 Posts
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Posted February 10th, 2021 21:00
I have also purchased this machine hoping that it would live up to the expectation of Dell Computers.
Unfortunately it has caused nothing but pain since we purchased it. Lost homework, business documents, crashes and blue screens of death, restarts during important tests for school.
Dell Support, please escalate this issue or offer us some kind of deal to make this right. My family and business are seriously considering not purchasing dell computers any longer because of this issue.
DELL-Cares
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Posted February 10th, 2021 21:00
We understand your concern. We apologize for the inconvenience.
Please send us a private message, we will look into the issue and try our best to resolve the issue at the earliest.
Thank you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoicehgarcia101685
2 Posts
2153
1
Posted February 10th, 2021 21:00
I'll delete it once its addressed. But I will also send a direct message.
DELL-Cares
Moderator
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27843 Posts
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745 Points
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Posted February 10th, 2021 21:00
To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
DELL-Cares
Moderator
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27843 Posts
•
745 Points
2219
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Posted January 29th, 2021 08:00
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice