BoneRoxo

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5 years ago

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BoneRoxo

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January 31st, 2022 11:00

Inspirion 5490 stop charging

My notebook Inspirion 5490 just stop charging. It has a bit more than 1 year, and the battery was running down normally for a 1-year notebook in the last weeks. Suddenly my battery charge now never leaves 0%. Other issue that should be related is the message that appeared twice now when booting: "Time-of-day not set - please run SETUP program. Invalid configuration information - please run SETUP program", after the sound of my notebook stopped working. How do I solve those issues?

  • AdrianG001

    6 Operator

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    3957 Posts

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    Posted January 31st, 2022 23:00

    Resolution
    • Verify AC adapter functionality.
    • Charge the battery in BIOS mode or with the laptop turned off.
    • Run the Dell hardware diagnostic test.
    • Check the battery health status.
    • Update the BIOS and Dell Quickset.
    • Run Windows Troubleshooter for battery issues.
    • Uninstall and reinstall Microsoft ACPI Battery driver.
  • nyc10036

    6 Operator

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    5640 Posts

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    Posted January 31st, 2022 12:00

    time of day may be related to CMOS battery

     

    1. Unplug the charger
    2. Turn off the laptop
    3. Open the backside of the machine and remove its battery
    4. While keeping the battery away from the machine, press and hold down the device’s power key for at least 30 seconds to discharge its capacitors completely
    5. Put the battery back into the slot where it goes
    6. Turn on the device
    7. Plug in the charger
  • BoneRoxo

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    Posted February 1st, 2022 08:00

    I run Dell Diagnostic and it accused the following error:

    Bateria de Método de Controle Compatível com ACPI da Microsoft Bateria FALHA

    (something like Baterry Control Method compatible with Microsoft Baterry ACPI - Failure)

    I will reinstall the driver.