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barbara2351
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23 Posts
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November 30th, 2024 19:21
Faulting Application Path: C:\Program Files (x86)\Dell\UpdateService\DCF\Dell.DCF.UA.Bradbury.API.SubAgent.exe
I get this error 8 times when starting the computer and dozens of time during the day. SupportAssist gives an error when checking for updates. But works to Scan hardware, Boost performance and Optimize network. I have uninstalled SupportAssist using Revo Uninstaller and reinstalled but the problem remains.
Source
Dell.DCF.UA.Bradbury.API.SubAgent.exe
Summary
Stopped working
Date
11/30/2024 11:01 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\Dell\UpdateService\DCF\Dell.DCF.UA.Bradbury.API.SubAgent.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: XHLGVRNBOY0CJYH2QCUKS05YSRD15PLY
Problem Signature 02: 5.4.0.36
Problem Signature 03: d6cdd4f7
Problem Signature 04: Dell.DCF.UA.Bradbury.API.SubAgent
Problem Signature 05: 5.4.0.36
Problem Signature 06: d6cdd4f7
Problem Signature 07: 1
Problem Signature 08: 11a
Problem Signature 09: System.IO.FileLoadException
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 696c
Additional Information 2: 696c4b7eec8ec6ada739775ea063e331
Additional Information 3: cfcb
Additional Information 4: cfcb25a9779970d69fb356fe5bf521f2
Extra information about the problem
Bucket ID: 67b86f6d72101e78bd2d249059bf5642 (2102376803451491906)
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Posted December 1st, 2024 11:43
Hi
Apologies, but maybe I am off track as others have the same problem/fault.
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Posted December 1st, 2024 15:03
It has been suggested that we uninstall SA.
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Posted December 1st, 2024 15:05
@ann_droid Yes there does seem to be a software conflict between SupportAssist and Dell Command Update. Mine is a new computer. SA ran when I first got it out of the box but the software issues started when I ran Command Update. No amount of uninstalling and reinstalling will fix it. I reset the computer and it is still an issue. I am having a remote secession with Dell tomorrow. The engineers will try and resolve it.
Even a Dell technician here has suggested uninstalling SA and waiting for a new version.
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Posted December 1st, 2024 15:14
@ann_droid It has been suggested by their own technician
that we wait for a new version of SA.
ann_droid
2 Intern
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508 Posts
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Posted December 1st, 2024 11:39
Hi
Perhaps a firewall issue?
Network Card going to sleep?
Do you use a proxy or VPN or anything similar?
Could the updater be referencing the path you posted, and not an outgoing IP address?