Solved!
Go to SolutionD
disappointed_customer_101
1 Rookie
•
4 Posts
2
37515
April 1st, 2020 11:00
Dell Inspiron 5593 keyboard keys intermittently working (SPACE, LEFT, RIGHT)
Anyone has any suggestions for fixing a Dell keyboard with keys intermittently working? My darn laptop is spanking new only 4 months old and it's already showing issues with mostly the space bar and the arrow keys, which I use a lot for editing and some minor gaming. Dell solution is to send them the laptop for repair and wait about a week or more to get it back, obviously removing everything I have on it. Especially now that I am working form home, this is not a good solution for me. I had tried a couple things, but nothing fixes it. Any ideas on what to try?
Now for the rant... I'm pretty sick and tired of Dell already! Used to be a fan of Dell laptops, but as time goes by they're getting worse and worse. Their support is a joke and seems like their product quality is going down the rabbit hole. I had this laptop for only 4 months!
disappointed_customer_101
1 Rookie
•
4 Posts
17420
0
Posted April 3rd, 2020 12:00
Thank you for your reply. I tried updating the drive, and had the latest, but have not tried the uninstall/re-install. Will give that a try.
disappointed_customer_101
1 Rookie
•
4 Posts
17421
0
Posted April 3rd, 2020 12:00
Thank you for your reply. I tried cleaning it with one of those air cans, but problem persists. Will try a few other things and if not, will have to end for repair after the pandemic.
disappointed_customer_101
1 Rookie
•
4 Posts
17359
0
Posted April 11th, 2020 08:00
Uninstalling the keyboard driver seem to have fix the issue.
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
16976
1
Posted May 20th, 2020 07:00
Jay1930,
You may want to get a can of Air and clean the keyboard to see if that will resolve the issue. You can also click here for troubleshooting your keyboard/
Have you recently installed any hardware or software into the system? Click here and update the system bios. Also, start the computer and tap the F12 key. Choose to run the ePSA diags on the system.
Jesse L (retired)
Thanks for replying
I did all the things mentioned below didn't found any issue in ePSA diags
After doing all that keyboard started working perfectly for an hr
But after that again space,n,b, space,2 not responding intermediately..
When I specifically checked in keyboard diags keys where working perfectly
My support assistant was not loading so had installed it from dell website which failed 2 times nothing else was installed
I faced the same issue. 'n', 'b', spacebar, '/' and down arrow key wasn't working. Just uninstall the HID Event Filter Driver. IT FIXES EVERYTHING. DO NOT DOWNLOAD IT. It worked like a charm. I don't know know why have they even given that driver. It's useless. Only causes problems. I had a torrid time these past few days. This driver is almost like a spyware/virus. My keyboard now functions as smooth as ever.
Johnnythegeek
2 Intern
•
247 Posts
17608
1
Posted April 2nd, 2020 03:00
You could try to see if its just a corrupted driver. Go into Device Manager and uninstall the driver for the keyboard and reboot and driver will reinstall and see if that fixes it. Otherwise its most likely a bad keyboard and will need replacing.