UNSOLVED
Tower Plus EBT2250, incorrectly identified on Microsoft web site
Hello,
During the setup process, my new Dell Tower Plus EBT2250 has been registered with my Microsoft account.
On the https://account.microsoft.com/devices page it is displayed as :
| OS Edition | Windows Core |
| Version | 2009 |
| OS Build | 10.0.26100.3915 |
| System type | Dell Tower Plus EBT2250 |
(OS Build is correct BTW)
Microsoft support has not been able to understand how this happened. I would be interested to know if other users of the same model are facing the same issue. And, if not, what am I supposed to to ?
(edited)
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Posted May 7th, 2025 14:01
* What operating system is listed as installed by Dell?
"619-BBRH : Windows 11 Famille"
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Posted May 7th, 2025 14:15
@Gilles.P Click the down arrow, it should show Dell 5 digit part numbers.
Part Number Description QuantityN85J7 DPK,W11,HADV 1CDDD8 INFO,WIN10,HOME 1I'm a bit surprised by the "WIN10" keyword here0
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Posted May 7th, 2025 14:28
N85J7 references Windows 11 product key
CDDD8 doesn't appear as anything in parts tool.
What is most important to you and us is in Windows 11 System Information. What does it show for OS Name and Version?(edited)
DELL-Chris M (old account)
#IWork4Dell
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Posted May 7th, 2025 14:42
What does it show for OS Name and Version?I'm not sure what you mean by "it".
Anyway, here's what "winver" is showing :
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Posted May 7th, 2025 14:48
So you have verified that Dell correctly sent you Windows 11 24H2 (26 100.3915). Dell cannot know why the Microsoft site is not listing correct data.
"it" = Windows 11 System Information App = mine
(edited)
DELL-Chris M (old account)
#IWork4Dell 0
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Posted May 7th, 2025 14:55
And Microsoft support guys has replied after analyzing the case that they don't know why the operating system information on my account is incorrect and told me to contact Dell support.
I guess there is no solution then.
I hope that it won't create any problem regarding Microsoft support issues.
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Posted May 9th, 2025 15:53
Yeah, I noticed that too. It seems like the model info on Microsoft’s site isn’t accurate.
Thanks, at least I know I'm not alone.
You might want to try checking the manufacturer’s official website or use the device’s hardware ID in Device Manager to get the correct details. That’s worked for me before when Windows misidentified something.
I know that.
By posting here, I wanted to know if it was an isolated issue. Now I have my answer.
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Posted May 23rd, 2025 20:10
I can't even see it on the MS page? I does show my Wife's existing PC this Tower is replacing. Can't add a NEW DEVICE either it seems, has to be a 'type' MS knows about. Used OTHER and then entered for the Serial Number the Service tag, didn't like that?
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
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Posted May 7th, 2025 13:54
* Go HERE
* Insert the private Tower Plus EBT2250 Service Tag number in the blank
* Press Enter
* On right under "Quick links", click "View product specs"
* Click "Expand all"
* What operating system is listed as installed by Dell?
DELL-Chris M (old account)
#IWork4Dell