UNSOLVED
V
Vaisakh1991
2 Posts
0
907
June 19th, 2021 08:00
Order stuck at Confirmed.
Estimated shipping date was jun 17,2021. But today is 19th. Revised shipping date is not updated in order status page. Its still showing confirmed.
708
0
Posted June 21st, 2021 20:00
I appreciate you keeping us updated.
Please private message us if you have any issues, we are here to help.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice712
0
Posted June 21st, 2021 20:00
I have registered a complaint through order support page and also called customer care. Now they have sent me mail saying "order is on hold due to redzone/lock down in kerala. If you want you can cancel the order".. I replied to the mail saying I want to cancel the order.. Now waiting for a response.
694
0
Posted June 22nd, 2021 16:00
Hi,
I haven’t heard from you since our last conversation. As I do not have the order details to assist you further, I'll be closing the case for now. If you still need our assistance, we are here for you our support team is available Monday to Friday.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
jkwokathome
15 Posts
724
1
Posted June 21st, 2021 09:00
Ordered my XPS 15 in April....its still under confirmed...