The order # I originally posted was incorrect. Please message or email me and I'll provide the correct one.

I've sent several emails to various Departments in the last week with no replies. Can I please exchange or return these defective monitors and stand? A full refund is preferred. The 3 year warranty means little when your support is apparently lacking. The monitors have excessive bleeding and the stand doesn't hold the monitors secure. The boxes were pretty smashed, so handling may have been a factor. Please respond!

EVEN worse for me no response for my request to return my defective computer purchased just last week!

I finally got an email today from the contact form I sent in 9-24 before I even received the items. Over 10 days for a response? Come on! And no response to my posts here. Dell's not what it used to be, and I'm likely to return this order. What good is a 3 year warranty with customer service like this?

It looks like I would need to file a against this very dishonest company since they are not allowing me me to  return  to return a computer i bought last week.

I bought a very expensive all in one for 2000+. just a week ago. As soon as I started it up - it froze locked up. I unplugged and replugged. and it ran through windows 8.1 setup for about 15 minutes then again froze.

Repeat. Finally got everything setup but it always freezes up within 1 hr or so. Even after updating drivers.

I even managed after numerous lockups to update to window10 and again update all dell recommended drivers. (Strangely I even went through the bios hardware checks.  - no problem there. Also the dell diagnostics were ok. ) So some strange driver issue.

I decided i should return it. Website DOES NOT ALLOW A RETURN?!!!!!!

I  spend 1 1/2 hrs on phone to get my order returned. The person says I would get a packing return slip sent to my email. After the call today i check my email NO EMAIL ..

NOW I CHECK MY ORDER STATUS - it does not show up anymore.I enter my order number - there is no record of my order. The cheats have basically stolen my money.

If I dont get a response in a few days I will file a  against these criminals

Hey DELL WHY DOESNT my order I placed last week show up on your website anymore?

WHY IS THERE NO RESPONSE VIA EMAIL CONFIRMATION OF MY PHONE CALL FOR A RETURN?

Hi carlosdx,

Thanks for posting on the Forum.  However, your original post violated the Terms of Use, so I edited out the banned words.

I apologize that you are having difficulty returning your purchase.  If you would like me to look into this on your behalf, please contact me privately, and include your information.  Thanks.

Regards,

Robert

I guess you have to choose between being put on hold for five hours or wait ten days for an email response.

Hi Robert,

I replied to you privately with my info.  

A couple of comments about the website:

From my account there is a link to recent orders. It shows nothing.

All orders shows nothing. WHEN i search for an order with my order # it gives me nothing, BUT sometimes it shows the order details - very strange.

There is a link to return an order.i input the order # and then it tells me:

Return not accepted

It also says:

Our records indicate that your order orginated outside of the United States. Please contact Dell Customer Support for assistance with your return.

LOL -- am i In the twilight zone?

btw--- it shipped to NJ.