UNSOLVED
Philip_Yip
11 Legend
•
16052 Posts
•
65915 Points
8524
0
Posted March 15th, 2018 10:00
Sometimes it takes a few days for Dell to register new service tags with their website. Try again in a couple of days.
The problem there is that almost everything on the site including online support requires the service tag BEFORE you can do anything
Its a bit like telling someone to email their ISP because their internet isn't working or to call their phone provider to find out why their phone line isn't working lolDell-SreejithR
6 Operator
•
3398 Posts
7733
0
Posted May 13th, 2019 09:00
Thank you for your message. I will be glad to assist you with this.
Was the system purchased directly from Dell or from a retailer?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
ReeteshDellAIO
1 Message
7638
0
Posted June 21st, 2019 08:00
Same issue: Service Tag not recognized. Purchased earlier this month from Dell Exclusive Store. The store guys are only giving lip service. Kindly resolve.Dell-SreejithR
6 Operator
•
3398 Posts
7636
0
Posted June 21st, 2019 09:00
Thank you for your message. I will be glad to investigate this & assist you further.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
I'm having the same problem.
The Dell support page says my service tag and my Express Service tag does not exist.
This happens when I'm logged into my Dell Account.
The utility that is automatically supposed to automatically detect the service tag does not work either.
Every time I switch to a different Dell support page, I;m logged out of my account and need to log back in..
Dell-SreejithR
6 Operator
•
3398 Posts
7405
0
Posted August 30th, 2019 05:00
Thank you for your message. Was the system purchased directly from Dell or from a retailer?
What is the system model in question here?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag/ express service code, registered name & email address.
Dell-SreejithR
6 Operator
•
3398 Posts
7389
0
Posted September 2nd, 2019 08:00
We haven’t heard from you since the previous response. Feel free to reach out for any assistance, we will be glad to assist you.
lolametro
55 Posts
8537
0
Posted March 15th, 2018 01:00
Maybe you changed up some characters, for example "L" and "l" or "i"/"I".
Otherwise you can contact Dell Support, maybe they can help you.