I guess it depends how bad you customized the PC. Mine was ordered on the black Friday's sale (a R12) on Nov 25th - delivery was pushed once so far and scheduled for the 5th of February. Get prepared to be patient.....

Last I checked my, it finally says in production but is been that way for days and the eta on delivery is feb.24. I won't hold my breath.... such a shame as Dell was always my goto. ROG is looking better every day

I am at 52 days and counting for the Alienware R13 I have been trying to get my hands on...it feels so, so, so, good to be a "valued customer" with Dell.... 

I'm in production. It'll be over a month since my purchase attempt on 2/7. I've never waited this long for a consumer electronic to be delivered. The order should've been canceled by Dell if they didn't have parts in stock. With this many complaints you'd think they'd figure it out by now.

In doing some additional research, and to be clear, I had to do this research myself because everything I have been told by the "DELL-Cares" team has been deceptive and misleading, I have come to find out that when your PC (desktop; not laptop) is finally marked as "shipped", it does not mean what you think it means.

When your PC is marked as "shipped" it means that someone in Mexico has finished building your PC, packed it up and a shipping label has been printed; in my case a FedEx label. 

The PC however is still in the factory in Mexico, it has most certainly NOT been provided to FedEx as this point. 

From here the PC must be transported across the border, through customs, to El Paso, Texas.  The next destination is either a Dell facility or a FedEx facility, I am not sure at this point.

You will see your "Order Details" sit, stuck, on "Shipment information sent to FedEx".  As long as you see this status, Dell still has your PC...do not believe anything, anyone from Dell tells you about your PC, this is what this status means; this has been confirmed by FedEx themselves.

On the “Order Details” screen you may also see “Your order has reached your local carrier; for accurate delivery dates, please check your carrier tracking link.”  This is an unmitigated lie, Dell or some other Dell subcontractor still has your PC, it has NOT been given to the shipping company that will deliver the PC.  In my case, FedEx does NOT have my package and they cannot provide me with an update.

My "Order Details" have been stuck in this status since Thursday 2/3/2004 @1814 CST.  All the while the "Order Details" has continued to provided me with a blatantly false, purposely deceiving "estimate arrival:2/4/2022" because I paid for NEXT DAY shipping.  Dell knows their own logistical processes and limitations and despite this information knowingly provides these false dates.  They try to hide behind this being an "estimate" however this is not done in good faith, they know these dates are fiction.  It is now 2/6/2022 and Dell still has possession of my PC despite saying it has “shipped”. 

No reasonable person, in good faith, knowing all of these facts would use the term “shipped” to describe the status of my order yet Dell purposely chooses to do so.

I've been waiting on a replacement part for my faulty laptop for 2 months.

Wow.... my order was marked as shipped as well. It's been 5 business days.... I wonder how it will take for my carrier to actually receive it from Dell and then actually ship. What's the point in actually giving a tracking number that essentially is useless until the carrier actually receives the package.

Hi,
I'm sorry to hear about this.
I want to check this for you.
Please private message us the order number,  name of the registered owner and email ID so that we can review this on your behalf.

Regards,
Pamyaphi

Hi,
We await to hear from you.
Do write to us at your convenient time with the information we requested so that we can look into this for you.
Regards,
Pamyaphi