Now it is dropped to the wrong place basically on the street without any signature requested. Dell just drop $3500 monitor to the street. What a joke. 

For 6 days, I talked to more than 10 support staff from Dell. What I was told is they have submitted a request in their system. Nothing happens without a ticket. 

I contacted dell before the package was shipped to change the address. Dell verifies my information. But they didn't do anything but submit a ticket. 

What I got from dell support is always like this

"We already raised a request may be by end of the day or tomorrow a case specialist will reach out to you with an update."

Last Friday, I got this

"We already raised a request may be by end of the day or tomorrow a case specialist will reach out to you with an update."

After 5 days, 

Their reply is still 

"We already raised a request may be by end of the day or tomorrow a case specialist will reach out to you with an update."

Buying stuff from Dell is the most stupid thing i did in this year. 

I bought the most expensive monitor from dell. Its original price is $5000. They messed up the whole shipping and no one want to really help to change the shipping address. What they do is just creating request and tell you some specialist will reach you in 24 hrs. 

It turns out the $5000 dollar monitor is left on the street of wrong address without even require a signature. 

This is my worst experience buying something from the web. 

No updates at all since fedex droped the box on the wrong address basic on the street without any signatures. I'm not even sure dell support talk to fedex or not. It must be stolen by someone now after 12 hrs on the street. So sad to see Dell just let $5000 to go like this. 

Another 24 Hrs without any progress. No single guys from Dell logistic contacts me. What I can get from dell is keep waiting for a guys who is assigned to you to reach you within 24 hrs. After waiting for six 24hrs, where is that guy?

Hi,

We're very sorry for the delay. We've escalated this case to our experts for them to review and assist us further.

We'll keep you informed once we hear from them.

-Susanna

Hello,

Any updates about the shipment? Did fedex find the missing package? Did they send it to the correct address?

I just talked to Fedex after waiting for such long time without any progress from your side. They said they are waiting for dell to provide the new address. Then they can recollect the packge!!! They said Dell contacted them on 12/10/2019 about the wrong address but didn't give the new address to fedex. They are waiting for your response. In that case, they cannot recollect the packge. who knows what can happen to the packge after 2 days of delivery to the wrong place and wrong people!!

Please talk to fedex to provide my correct address. I sent that more than 100 times to you guys 7 days ago.

Totally unbelievable!!!