UNSOLVED
Avamar Server seems to be offline
hi all,
i have a problem while trying to export backups with Extended Retention.
for some reason it says the export is failed, and that Avamar server is off_line.
well first of all - it's not !
i'm running backups without any problems,
so i tried to look at the Troubleshooting manual,
whice sent me to verify that the Gsan service is on and another service (they are)
also to verify the some XML file is configure correctly (it is)
in addition to that, i need to verify that adto service is running (it is)
and make sure the clocks of both machines is synced, it look all of the above are correct.
but still the avamar server appears to be offline in extended retention GUI.
i googled for more than 4 hours without any success,
if you could help me it would be great.
p.s
i also tried to register the Tapeout server all over again.
no success
2842
0
Posted November 3rd, 2013 21:00
root@svbruavamar:~/#: dpnctl status
Identity added: /home/dpn/.ssh/dpnid (/home/dpn/.ssh/dpnid)
dpnctl: INFO: gsan status: up
dpnctl: INFO: MCS status: up.
dpnctl: INFO: EMS status: up.
dpnctl: INFO: Backup scheduler status: up.
dpnctl: INFO: dtlt status: up.
dpnctl: INFO: axionfs status: up.
dpnctl: INFO: Maintenance windows scheduler status: enabled.
dpnctl: INFO: Unattended startup status: enabled.
root@svbruavamar:~/#: status.dpn
Mon Nov 4 07:28:50 IST 2013 [SVBRUAVAMAR.FROMEARTHTOLIFE.NET] Mon Nov 4 05:28:50 2013 UTC (Initialized Mon Aug 19 10:36:43 2013 UTC)
Node IP Address Version State Runlevel Srvr+Root+User Dis Suspend Load UsedMB Errlen %Full Percent Full and Stripe Status by Disk
0.0 10.101.0.160 6.1.2-46 ONLINE fullaccess mhpu+0hpu+0hpu 5 false 0.52 31527 1580968 47.2% 47%(onl:3025) 47%(onl:3026) 47%(onl:3025)
Srvr+Root+User Modes = migrate + hfswriteable + persistwriteable + useraccntwriteableAll reported states=(ONLINE), runlevels=(fullaccess), modes=(mhpu+0hpu+0hpu)
System-Status: ok
Access-Status: fullLast checkpoint: cp.20131103103440 finished Sun Nov 3 12:35:24 2013 after 00m 43s (OK)
Last GC: finished Mon Nov 4 07:18:58 2013 after 03m 57s >> recovered 323.86 MB (OK)
Last hfscheck: finished Sun Nov 3 12:33:03 2013 after 02h 30m >> checked 9005 of 9005 stripes (OK)Maintenance windows scheduler capacity profile is active.
The blackout window is currently running.
Next backup window start time: Mon Nov 4 19:00:00 2013 IST
Next blackout window start time: Tue Nov 5 07:00:00 2013 IST
Next maintenance window start time: Mon Nov 4 10:00:00 2013 IST2842
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Posted November 3rd, 2013 22:00
She seems to be taken care of perfectly.
2842
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Posted November 3rd, 2013 22:00
it still doesn't bother to it appear as offline in Extended Retention GUI
2842
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Posted November 4th, 2013 09:00
by the way all the services were up
2842
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Posted November 4th, 2013 09:00
I'm glad it was resolved
2842
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Posted November 4th, 2013 09:00
are all the services related to AER up ? Try getting the output of the following command from the avamar server
ps -ef | grep Tran
2842
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Posted November 4th, 2013 09:00
it's ok,
i had session today for more then 7 hours with the Support of EMC.
there were several problems,
a) the clock was not synced as i thought
b) for some reason the "address book" in the avamar was changed, so they deleted everything except the FQDN of the Tapeout server.
c) restart to all Avamar services.
then the server appear to be online,
now i had new problem, there was no connection between the Extender to the Physical Tape, so after several checks the solution was
d) restart to all NETWORKER Client services.
now as i write this lines the Tapeout Process is running.
o17Uu33DCF12520
6 Operator
•
1058 Posts
2844
0
Posted November 3rd, 2013 17:00
please first of all log on to avamar server using administrator account and issue "dpnctl status" "status.dpn" command to verify the node status.