Anyway possible you could try another AC adapter to see if the problem still occurred? Does the adapter feel real hot? Also check the status of the AC adapter in the BIOS.

1. Power off system. 

2. Power on system, quickly start tapping the F2 key continuously until you see the BIOS setup.

In the BIOS, status of the AC adapter should be listed under Battery Information or the Advanced tab. The adapter should it's type, if it says None or Unknown then it's most likely faulty, and needs to be replace.

Note: Please wiggle the adapter's end (charging port) while checking it in the BIOS.

I'm also having this problem. If I unplug the AC adapter and then plug it back in, it unfreezes. I haven't found a solution yet.

Hi @yet1moreed

If the system is still under warranty send me a PM with the Service Tag so I can review your case, if not, you can always contact our out of warranty department for more options.

Mine does the opposite, it will freeze when using battery only. It will boot to desktop then freeze. But when plugged in everything runs ok. 

Yeah, a bit late

I've had the same issue (from new, 17r3, see my history of posts in this and the archived forum) but I don't think it is related to plug in power, more that the longer uptime from running on power is more likely to coincide with these freezes.

No event logs, beeps or screen messages are generated, the device sometimes responds to unplugging and then re-plugging power, but most often not, and requires power switch reset.

Drivers updates makes no difference, and the rate of these incidences happening are making the laptop almost unusable.

I've done a couple of bios updates which fixed nothing, have deliberately avoided the last two updates since I don't want to brick this system.

I have a 4 year warranty, I'm now thinking enough is enough, having finally got to the stage where I don't have anything to lose by risking repairs to this system.

Bro any fix regarding the issue 

Did u get any fix regarding this I am experiencing this in aug 2020

Update the drivers on the system and check if that fixes it.

Hello, has anyone found any fixes?

In my case, it should not related to drivers since I'm not using Windows on it. Sometimes it freezes when it is booting up. And sometimes it works without freezing for many days (if I don't restart). At some point I thought it had to do with USB devices plugged, I started unplugging all devices before restarting. It seemed to work but then the freezes came back more and more frequently. I didn't try unplugging the AC power yet when it freezes. I will try that. 

I just did the BIOS update, but sure enough it froze several times after that. My only hint would be the RAM memory. Has anyone tried to replace the RAM to see if the problem goes away?

I've still got exactly the same problem, have had it since new but is now getting much worse. Works (kind of, with freezes) on power. Won't run for any length of time on battery - freezes or blue screens with WHEA uncorrectable error.

I'm certain this is an underlying hardware problem, since several people have reported it but no resolution.

Like to hear from anybody who might have an answer. And no, updating drivers/reinstalling Windows is not an answer...