Thanks for bringing attention, pls give us some updates Dell!

Are you even listening to us Dell?

Why you guys did lied that there is no solution?for months we didn't receieved no updates,How did MSI did this and you guys totally abandoned your premium product???

As someone that primarily sells Dell products to clients because the warranty is usually pretty sound, I opted to choose the AW3225QF back not long after its launch. The fact that Dell is the only manufacturer to not only acknowledge this issue but also address it tells me I should start pushing my clients in a different direction going forward. Heck, we haven't had any updates to the firmware since April of '24. We're almost a year without updates and I still have warranty on this thing until 2027, yet silence from Dell on a known issue.

This is not the first time Dell has tried to mess overs its customers and won't be the last.

The Reddit posts, tft central coverage, forum posts, dozens of angry buyers on Dell's own forums left with no responses ensures this is my very last Dell monitor.

Quoting today's Reddit post STILL talking about this issue that sums up how I feel:

"All other OEMs classified it as a major issue, warranting a rework of the HDR1000 preset that they all delivered. The fact that Dell's response is that it's as designed because it's up to an erroneous spec that everyone else (including Samsung on their very own monitor with this panel) corrected, is offensive to the buyers who can clearly see the issue that Dell tried to sweep under the rug. Now they stand out as the only company that entirely ignored their buyers.

It's not just Reddit, news articles and forums complaining either. There are tons of people who went through the effort of signing up, expressing disappointment and asking questions on their very own support forums, who are left with no further communication from Dell.
 
We should call out Dell for this, and stop recommending their monitors, as this lack of support means that purchases of their monitors come with a far higher degree of risk of being left on your own with unresolved issues than if you go with their competitors' products with the very same panels. Their only official response communicates only neglect of their flagship(!) product."

You priced this monitor high so we deserve firmware and improvements for this monitor. You can’t be messing around and showing silence when these issues can be fixed with firmware updates.

Today's Reddit post about this (can't believe that Dell has been ignoring this for so long) explains how I feel:

"All other OEMs classified it as a major issue, warranting a rework of the HDR1000 preset that they all delivered. The fact that Dell's response is that it's as designed because it's up to an erroneous spec that everyone else (including Samsung on their very own monitor with this panel) corrected, is offensive to the buyers who can clearly see the issue that Dell tried to sweep under the rug. Now they stand out as the only company that entirely ignored their buyers.

It's not just Reddit, news articles and forums complaining either. There are tons of people who went through the effort of signing up, expressing disappointment and asking questions on their very own support forums, who are left with no further communication from Dell.
 
We should call out Dell for this, and stop recommending their monitors, as this lack of support means that purchases of their monitors come with a far higher degree of risk of being left on your own with unresolved issues than if you go with their competitors' products with the very same panels. Their only official response communicates only neglect of their flagship(!) product."

What is up with Alienware and horrific firmware support? I always considered Alienware as one of the most premium brands, right up there with ASUS ROG. I can't believe that all their competitors have provided a fix for this issue, for a $1000 monitor, yet Dell is still dragging its heels. In the future, it's ASUS for me. 

Im almost inclined to return my AW3225qf and get the MSI instead. Before it was unfortunate that peak 1000 had problems but everyone had those problems but now everyone fixed it one way or another. Most fixes had their own problems but MSI now actually made the Peak 1000 mode perfectly viable and accurate. Dells refusal to even acknowledge this as a problem is not acceptable. I still have a little bit of hope that they might be working on something in secret and don’t want to promise a fix before they know they can deliver but at this point they should a least tell us if they are doing something or nothing.

Dell needs to step up, or their next-generation OLED release will be widely discouraged. They earned a lot of goodwill with the third-gen by being the only manufacturer offering reasonable EU pricing, but they'll squander it entirely if they continue refusing to fix the much-requested HDR Peak 1000 mode.